Customer Success Manager (Remote – Canada)

Job title:

Customer Success Manager (Remote – Canada)

Company

Jobgether

Job description

About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Customer Success Manager in Canada.This role is a great fit for someone who thrives at the intersection of client support, onboarding, and long-term relationship management. You’ll guide organizations through the implementation of digital group retirement plans, helping them understand the platform, execute plan transfers, and promote financial wellness across their teams. You’ll serve as a trusted advisor, identifying optimization opportunities and resolving issues while collaborating closely with product and technical teams. This position offers the chance to make a direct impact on financial empowerment through exceptional customer service.Accountabilities:

• Lead onboarding processes for new organizational clients, including setup, platform training, and group plan transfers.
• Build strong relationships with Plan Sponsors and Admins to ensure a smooth transition and continued satisfaction.
• Provide tailored, bilingual support (English/French) to a wide variety of stakeholders, adapting communication styles as needed.
• Act as the key point of contact for troubleshooting, platform optimization, and technical escalations.
• Educate clients on financial wellness topics and help drive employee adoption of retirement savings plans.
• Proactively manage client engagement through regular outreach and performance tracking.
• Collaborate cross-functionally with engineering, product, and operations teams to resolve issues and improve platform experience.

Requirements

• 2+ years of experience in customer success, account management, or retirement/pension services.
• Bilingual in French and English, with strong verbal and written communication skills.
• Exceptional time management, organization, and prioritization skills.
• Proven ability to adapt communication strategies for varying audiences and roles.
• A customer-first mindset with strong problem-solving skills and empathy.
• Familiarity with group retirement savings plans (GRSPs) or similar financial products is strongly preferred.
• Comfort working in a fast-paced, remote-first, tech-driven environment.

Benefits

• Competitive salary with comprehensive health and life insurance
• Retirement savings matching through a digital investment platform
• 20 vacation days annually plus unlimited sick and mental health days
• $1,500 annual budget for wellness and professional development
• “90 Days Away” program – work internationally in eligible countries up to 90 days per year
• Inclusive, supportive work culture with active Employee Resource Groups
• Company-wide wellness days and remote-first flexibility

Jobgether hiring process disclaimerThis job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.Thank you for your interest!#LI-CL1

Expected salary

Location

Canada

Job date

Thu, 08 May 2025 22:43:39 GMT

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