Customer Success Manager (Field)

Job title:

Customer Success Manager (Field)

Company

LexisNexis

Job description

Are you data-driven and customer-centric?Do you enjoy collaborating cross-functionally to deliver on common goals?About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.About the RoleAs a Customer Success Manager, you will develop and deliver bespoke training to our customers, adopting a flexible approach to delivering an exceptional support experience. You will share customer insights with the business to continuously improve our products. In this role you will become a product knowledge champion who shares their knowledge to upskill others across the business. Working closely with our sales teams, you will use data to understand usage, identify and mitigate risk and identify opportunities to upsell.Responsibilities

• Using relationship management skills to maximise the value of our solutions for our customers
• Supporting customers to optimise efficiencies in their workflow and transform their approach through online research
• Delivering exceptional customer experience and developing technical training to ensure the best outputs for our customers
• Ensuring you remain up to date with new features and become a subject matter expert on our products to be able to quickly resolve customer queries
• Collaborating across the business and sharing your knowledge and insights with newer members of the team

Requirements

• Be able to build excellent relationships with customers and stakeholders across all levels
• Be comfortable working with a high degree of autonomy in a largely virtual environment
• Demonstrate experience of working in a commercially focused or customer facing environment
• Have excellent verbal and written communication skills
• Possess great organisational and time management skills and an aptitude for making data-driven decisions
• Be comfortable working in a largely target-driven environment
• Demonstrate a desire to drive successful outcomes for customers and a natural ability to demonstrate product value

Work in a way that works for youWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for youWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

About the BusinessLexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-855-833-5120.Please read our .

Expected salary

Location

United Kingdom

Job date

Sat, 02 Nov 2024 07:39:11 GMT

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