IRIS Software
Job title:
Customer Success Business Partner
Company
IRIS Software
Job description
Customer Success Business Partner
Location: UK Remote
Full-timeAre you passionate about building strong client relationships and driving business success? We’re looking for a Customer Success Business Partner to join our team and ensure our clients get the most value from our products and services.What You’ll Be Doing:
Onboarding new customers and ensuring a smooth transition
Driving customer renewals and identifying service upselling opportunities
Reviewing client usage and tracking success metrics across key accounts
Upselling enhanced recruitment services and solutions
Managing a portfolio of clients and fostering long-term relationships
Working closely with the Operational Team to improve client experience
Assisting with data migration processes and reporting on CRM activityWhat We’re Looking For:
Experience in recruitment, client management, or customer success
Strong ability to build and maintain client relationships
A results-driven mindset with a focus on business growth
Excellent communication and problem-solving skills
Familiarity with CRM systems and data reportingWhy Join Us?
A dynamic, fast-paced environment where you can make an impact
Opportunities for career growth and development
A supportive and collaborative teamIf you’re ready to take your career to the next level and make a real difference for our clients, apply today!As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.It’s vital these mission-critical functions work first time, every time.That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.IRIS is a company built on hiring the best people; our people are our greatest assets.They enable us to be the innovative, market-leading, and high-performing company that we are today.We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.This is why we work to create an environment where employees feel like they are part of a team.Email:Phone:
Expected salary
Location
United Kingdom
Job date
Wed, 26 Mar 2025 01:48:32 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.