Customer Services Team Member (SME)

Job title:

Customer Services Team Member (SME)

Company

Benefex

Job description

Who are Benefex? 💚💜We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in providing an exceptional employee experience. We are striving to create seamless but tangible interactions between employers and employees, making work a rewarding place for every single one of us. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀Why should you apply? 🌟

• Progression: this is a great starting point to develop your career within Employee Benefits and grow into a career in consultancy
• Ownership: you’ll get to work closely with our SME customers and take ownership of delivery
• Team: be part of a supportive and collaborative team
• Top 10 Employer, Sunday Times Best Places to Work Awards
• Work for a profitable, fast-growing market leader in the online reward and benefits space

**Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position**Great benefits:💰 £28,000🤸 Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.✈️ 25 days holiday plus your local bank holidays🎂 Your birthday off❤️ Two half day wellbeing days🩺 Healthcare cash plan to cover the costs of day to day healthcare🧠 Employee Assistance Plan 24/7 365 support🤒 Income Protection (75%) and life assurance (4x salary)🤑 Pension scheme🌟 Enhanced parental leave package – 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave💳 £50 monthly allowance to spend on whatever takes your fancy, your very own Benefex card will be topped up at the start of each month!Role Overview 🚀We’re looking for a Customer Services Team Member to join our Client Services team within our SME department. You’ll be managing a portfolio of SME clients alongside an employee benefits consultant, working collaboratively to be a direct point of contact for the client, handling their queries and activities of the client employee benefits schemes.This role is integral to the success of our SME team and could be the start to an amazing career. You will be working within our wonderful client services team to deliver the amazing customer services that our customers want and expect, and ensuring that communication is maintained with providers, clients, internal and external stake-holders at all times.

Responsibilities 🤘

• Being the main point of contact for all HR, Payroll and provider queries
• Taking Responsibility for the Administration of Health, Risk and Pension schemes including renewals, market reviews, accounts, claims, underwriting, new joiners, leavers and ad hoc queries.
• Always being responsive to all new business and client portfolio queries
• Assisting with employer and employee queries relating to Health, Risk, Pension and Flexible Benefits.
• Assisting all portfolio clients with the development of their employee benefits strategy
• Successfully complete all compliance, risk and learning module requirements
• Develop and maintain effective working relationships with all members of the SME practice, and other departments within Benefex.

What are we looking for? 🔎

• Experience in customer facing and/or admin based roles.
• Experience in delivering first class customer service
• Excellent written and oral communication skills and the ability to present reports and information to clients, employees, and colleagues
• The skill to manage different stakeholder relationships, both internally and externally
• Working to strict time pressured client deadlines and to agreed service level agreements.

Even if you don’t meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our to see if there is something else that might be a good fit for you.Our interview process✌ Benefex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.📞 Initial informal call with the Talent team🧪 Online tests in numeracy and logical reasoning⏳ Interview with the hiring manager and a member of the team🤩 Final interview with the DirectorWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.

Expected salary

Location

Southampton

Job date

Sun, 15 Dec 2024 06:08:43 GMT

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