Customer Service Technician (Remote – Alberta)

Job title:

Customer Service Technician (Remote – Alberta)

Company

Bourgault

Job description

Highline Manufacturing is a fast paced dynamic subsidiary of Bourgault Industries Ltd located in Vonda, SK. Focusing on our customers at all levels of our business, we manufacture high quality, need driven, agricultural and industrial equipment.We are looking for a hands-on, self-motivated individual to join our Service/Field Support team from a remote location based in Central Alberta! This is a unique and challenging position that includes both customer service support and hands-on field support to customers.Responsibilities:

• Provide dealer/customer support for all Highline products – on site or by phone
• Provide dealer/customer training at Dealer Day events or other training functions
• Provide documented feedback to Highline Engineering/Marketing of customer feedback with the purpose of resolving field related concerns
• Receive/process parts orders to ensure customer needs are met
• Competently assess warranty claims and work toward elimination of the root cause
• Provide field service support for customers

Qualifications:

• Degree or diploma in an agricultural/mechanical field (e.g. Agricultural Equipment Technician)
• A minimum of 3 years’ experience providing customer service, technical support, or related problem solving
• Strong customer service orientation, with an ability to provide professional, solution-focused support
• Extensive knowledge of and ability to maintain agricultural equipment (knowledge of Highline products is a strong asset)
• Ability to operate and repair agricultural equipment
• Strong organizational skills and the ability to balance multiple priorities
• Ability to work both work independently and as part of a team
• Ability to think critically and analytically solve problems
• A balance of practical experience and creativity
• Ability to work in a self-directed environment and make decisions

• Willingness to get your hands dirty!
• Welding & fabrication skills are an asset

About the BenefitsAs a valued member of our team, you can look forward to the following benefits:

• Competitive wages
• Performance based pay increases
• Vehicle provided (or vehicle allowance option)
• Extended Health & Dental benefits
• Flexible individual Health Spending Account
• Company-wide profit sharing and more
• Group insurance including travel insurance, life insurance, short-term & long-term disability insurance
• Group Registered Retirement Savings Plan with company-matching RRSP contributions

Wage Range: $26.00 – $48.96 (Dependent on Experience)#LI-MG1

Expected salary

Location

Alberta

Job date

Sat, 11 Jan 2025 08:13:14 GMT

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