Customer Service Team Leader

Job title:

Customer Service Team Leader

Company

Candid Hire

Job description

Customer Service Team LeaderLocation: Hull
Hours: Monday Friday, 08:00 16:30 (40 hours/week)
Salary: £33,000 £38,000 (DOE)
Industry: Logistics & Supply ChainCandid Hire is delighted to be partnering with a well-established logistics business in Hull to recruit a Customer Service Team Leader. This is a brilliant opportunity for someone with a background in fast-paced customer service to step into a leadership role and make a real impact.The Role:As Customer Service Team Leader, you will oversee a small team of advisors, ensuring high-quality service delivery and providing hands-on support when escalations arise. You will be responsible for team performance, daily workflow, and driving a proactive service culture.Key Responsibilities:Lead, coach, and develop a team of customer service advisorsAct as the escalation point for complex queries or issuesMonitor KPIs, service standards, and performance metricsCollaborate with warehouse and transport teams to resolve service challengesSupport the Customer Service Manager with reporting and process improvementsContribute to a positive and inclusive team cultureWhat Were Looking For:Experience in a customer service environment, ideally within logistics, transport, or FMCG

Previous team leader or supervisory experience is essentialConfident communicator with a calm, solutions-focused approachComfortable using CRM and logistics systemsA hands-on leader who leads by exampleBenefits:22 days holiday (176 hours) + Bank HolidaysBUPA Connect health cover from day onePension scheme (auto-enrolment after 3 months)Friendly, collaborative working environmentGenuine development opportunitiesApply today with Candid Hire the recruitment partner that keeps it real.(Please note: client details will be shared with shortlisted candidates only.)Benefits:

• 22 days holiday (176 hours) + Bank Holidays
• BUPA Connect health cover from day one
• Pension scheme (auto-enrolment after 3 months)
• Friendly, collaborative working environment
• Genuine development opportunities

Expected salary

£33000 – 38000 per year

Location

United Kingdom

Job date

Fri, 06 Jun 2025 22:37:30 GMT

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