Customer Service & Sales Representative

Job title:

Customer Service & Sales Representative

Company

IKEA

Job description

Customer Service & Sales Representative“You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.”LocationPerthEmployment typePart Time PermanentDepartmentSales & CommercialDeadline2025-06-03You already applied for this job.Candidate profile (title) Our team within IKEACandidate profile (text) – Default language At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.As a Sales Generalist in our Remote Customer Meeting Point team, you’ll connect with customers across different channels – like phone, webchat, email and video – to help them find the home furnishing solutions they need.Key responsibilities (title) What you need to knowKey responsibilities (text) Working at IKEA has its benefits and rewards:

• $27.35 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

• Position type: Permanent Part-time, 60hrs/fortnight
• Internal job title: Sales Generalist
• Work model: Hybrid – 3 days on-site from IKEA Perth, 2 days from home, once established in the role.
• Working hours: availability required between 9:00am – 10:00pm (AEST) weekdays and alternating weekends.
• Work from home requirements: A stable and fast internet connection is essential.

RECRUITMENT PROCESS

• If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process.
• If your application is progressed, you will be invited to attend a virtual interview with the hiring team.

Team vision ( title) About this work areaTeam vision (text) As a Customer Service & Sales Representative your responsibilities will include, but are not limited to:

• Handling inbound customer contacts via telephone, webchat, email and live video calls to create a great customer experience and build trust in the IKEA brand.
• Supporting remote selling by generating leads, assisting with planning and guiding customers through the purchasing process.
• Understanding our customers’ needs and offering tailored home furnishing solutions – including proposing add-on products, cross-selling and upselling.
• Gather valuable feedback from customers and relay it to relevant teams within the organisation to drive product and service improvements.

Working collaboratively with other teams and departments to drive continuous improvement and implement retention initiatives, including sharing information on special offers, loyalty programs, and targeted campaigns.Let’s connect Who you areLet´s connect As a Customer Service & Sales Representative you are or have:

• Experience in a call centre or phone-based sales environment, ideally with both inbound and outbound calling experience is preferred.
• A passion for home furnishings and a drive for sales growth within a team-oriented environment.
• Exceptional organisational skills and the ability to multitask effectively.
• High accuracy and attention to detail, especially in data entry tasks.
• Strong written and verbal communication skills, coupled with a friendly and professional phone demeanour.
• Proven track record of meeting team KPIs and sales targets.
• Proficiency in computer systems and technical tools.
• A collaborative mindset, eager to share knowledge and insights within a team setting.

Local section (title) We need people like youLocal section (text) At IKEA, work is so much more than a job. Come join us!Why you will love usFrom the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

Expected salary

Location

Perth, Perth and Kinross

Job date

Wed, 28 May 2025 23:35:39 GMT

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