Customer Service Representative- Remote

Job title:

Customer Service Representative- Remote

Company

AO Globe Life

Job description

Are you committed to providing exceptional service and handling customer inquiries with professionalism? We are currently hiring customer service representatives to assist our clients with their needs in a structured and organized environment. If you’ve got a knack for connecting with people and love all things digital, this role is made for you!
If you’re someone who takes pride in providing empathetic, solution-driven assistance, we want you to be part of our team. Working as a Customer Service Representative- Remote you will be responsible for handling Clients, from existing and potential customers. You are directly accountable for service levels, telephone service factors and quality of calls within a team-driven and fast-paced work environment. The primary role of this position is to exceed customers’ expectations with a superior service experience.About Us:
At AO Globe Life, we believe in delivering exceptional customer experiences! We are a dynamic team dedicated to innovation and customer satisfaction. Our mission is to protect every child and serve all working people with associates covering 60 territories in the US & Canada.
AO strives to protect every family and serve all working people. Our Policy Holders are why we do what we do.
Embrace a global career with AO Globe Life – a leading organization catering to diverse industries worldwide. Our practice areas and supportive functions offer a vast array of opportunities for your talents.Rewarding Career
We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.
Connected Team
We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Responsibilities:

• Assist customers via phone, email, and text.
• Resolve inquiries and provide product information.
• Support the team in improving processes and customer satisfaction.
• Handle customer inquiries with care and professionalism.
• Provide solutions and escalate issues when necessary.
• Maintain detailed records of customer interactions.

What We Offer:

• Commission-based merit.
• Flexible schedules to maintain work-life balance.
• Comprehensive training and career development opportunities.
• A supportive and friendly remote work environment.
• Work from home with a flexible schedule.
• Commission based- merit and health benefits.
• Opportunities for advancement within the company.
• A vibrant team culture with virtual team-building activities

Qualifications:

• Excellent communication skills.
• Previous customer service experience is a plus, but not required.
• A positive attitude and problem-solving skills.
• Previous customer service experience is a plus but not required
• A reliable internet connection and a quiet workspace.

If you’re ready to embark on a journey where every call is an opportunity and every customer interaction is a chance to shine, apply now and be part of our team.Powered by JazzHR

Expected salary

Location

Surrey, BC

Job date

Wed, 19 Feb 2025 05:24:27 GMT

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