Customer Service Representative

Job title:

Customer Service Representative

Company

SGS

Job description

Company DescriptionWe are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.SGS’s Industries and Environment services help businesses ensure safety, sustainability, and compliance through testing, inspection, certification, and consulting—supporting sectors from manufacturing to infrastructure and environmental management.Job DescriptionWe are looking for a professional and proactive Customer Service Representative to join our dynamic team. The successful candidate will be the first point of contact for customer inquiries, ensuring a polite, prompt, and efficient response while maintaining clear and accurate records. You’ll play a key role in resolving customer queries, escalating where necessary, and supporting product improvement through user acceptance testing.Key Responsibilities:Respond to customer queries via email, phone, and live chat in a timely and professional mannerRecord and manage queries in the company’s call management system, ensuring each is resolved or escalated appropriatelyAssist customers in achieving resolution to their requests or issuesParticipate in software user acceptance testing and provide valuable feedbackPromote and comply with company policies, including Quality, Environmental, and Health & SafetyEnsure your work aligns with the Company’s Code of Integrity & Professional ConductFoster an inclusive environment, supporting SGS UK’s Equality & Diversity policySkills and Experience Required:Excellent verbal and written communication skillsStrong problem-solving abilities with a customer-focused approachAbility to work independently and as part of a teamFamiliarity with customer service software/systems (advantageous)Experience in a customer-facing role preferredHigh attention to detail and organisational skillsQualificationsEnglish Language and Mathematics GCSE Level or equivalent (grades A* to C)DesirableTrade-related qualification (e.g.: UK Customs Academy/BCC/BIFA)Recognised trade-related membership (e.g.: Institute of Export)Additional InformationAt SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Performance related bonus (discretionary and subject to eligibility criteria)
• Private medical cover (subject to eligibility criteria)
• Competitive pension scheme + Life Assurance
• Generous Annual Leave allowance (increasing with service) plus bank holidays
• An additional day off for your birthday
• Retailer Discounts
• Enhanced maternity/paternity and adoption pay
• Length of Service Awards
• Christmas Vouchers
• Health & Wellbeing initiatives
• Discounted Gym Membership

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.

Expected salary

Location

Shepton Mallet, Somerset

Job date

Thu, 01 May 2025 22:44:21 GMT

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