Customer Service Rep (Shift Lead – Overnight)

Job title:

Customer Service Rep (Shift Lead – Overnight)

Company

About Staffing

Job description

About Staffing® is an Alberta-based recruitment company that connects jobseekers to employers across Canada. Established in 1996, About Staffing is a BBB Accredited Business and a proud member of the Calgary Chamber of Commerce.We have partnered with a reputable and growing organization to support them in the recruitment process to find their next Overnight Customer Service Shift Lead.Job ID: 42823Job Type: Direct HireCategory: Customer Service – Team Lead (IT)Location: Calgary, AlbertaOur client is a well-established and highly regarded organization in Calgary, specializing in secure, high-volume financial transactions. With a strong focus on innovation and customer satisfaction, they are trusted by vendors and clients across Canada for their reliable and responsive service delivery.The team is collaborative, supportive, and committed to high performance. The company fosters autonomy and growth, valuing team members who are curious, capable, and genuinely care about their work. Everyone-from entry level to leadership-is hands-on and ready to support their colleagues.We are seeking a reliable and confident Overnight Shift Lead to join and guide a team of five Customer Service Representatives (CSRs) from Tuesday through Saturday, 12:00 AM to 8:00 AM.This is a working leadership position, ideal for someone who thrives on leading by example, solving problems quickly, and jumping into the same duties as the team while ensuring high-quality service and issue resolution overnight.Duties and Responsibilities:The key job functions are:

• Handling vendor and client relations over email, online chat, and phone.
• Leading the overnight shift by supporting, mentoring, and guiding the CSR team.
• Monitoring workflow and making real-time decisions on task delegation and issue escalation.
• Providing A-Z troubleshooting and resolving technical issues efficiently.
• Responding to inquiries in a timely and professional manner.
• Manually processing payments, transferring funds, and posting electronic payments.
• Supporting internal departments and completing administrative tasks as needed.

Education:

• High School Diploma or equivalent is required.
• Post-secondary education in Business, Communications, or a related field is considered an asset.

Qualifications:

• Must be able to pass both a criminal background check and credit check.
• Valid driver’s license and reliable transportation required.
• Strong computer literacy and comfort navigating multiple systems.
• Must possess strong written and verbal communication skills.

Experience:

• Minimum 2 years of experience in a shift lead, supervisor, or team lead role is required.
• Previous customer service experience.
• Experience in finance or tech support is a strong asset.

Skills:

• Strong leadership and decision-making abilities.
• Ability to work independently and as part of a team.
• Excellent written communication and professional email etiquette.
• High level of accountability and reliability.
• Strong problem-solving and analytical thinking.
• Ability to maintain calm and confident in a fast-paced, overnight setting.

Base Salary: $20.00-22.00/hrSalary is commensurate with experience and leadership capability.Full benefits package including:

• Health and dental coverage
• RRSP matching program
• Performance bonuses
• Free on-site parking

Work Hours:

• 40 hours per week
• Tuesday through Saturday, 12:00 AM – 8:00 AM

Remote Work:

• This position is not remote and required to be on-site.

Additional Notes:

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
• All applicants must be authorized to work in Canada to be considered for employment.

Equity. Diversity. Inclusion. At About Staffing EDI has always been a business priority and is continually upheld in our business practices. The About Staffing team would like to thank everyone who applies and will contact those potential candidates who are suitable for the position based on the employer’s needs.About Staffing® recruiters are Alberta’s experts in connecting candidates with information technology jobs. We focus on temporary, direct hire (permanent) and temporary-to-direct hire placements in the corporate, industrial, management and technical fields.About Staffing’s recruitment specialists believe in a human-to-human approach in hiring. We read your resume, conduct person-to-person interviews and make our matches to information technology jobs.Frequently Asked QuestionsWhat happens after I apply?Our Recruitment Team will be notified once you have submitted your resume. They will review your resume against our current job postings. If you meet the employer’s requirements, a recruiter may be in touch to begin the recruitment process.Please note we are only contacting applicants who meet the employer’s needs of the positions we are actively working on. We are constantly posting information technology jobs so check back with us regularly.For more FAQs, feel free to stop by our .Please reference Job ID: 42823 in your application.To apply for this job email your details to .About Staffing is an Alberta-based employment and recruitment agency that offers flexible staffing solutions for all businesses across any industry and position level.

Expected salary

$20 – 22 per hour

Location

Calgary, AB

Job date

Sat, 17 May 2025 04:41:51 GMT

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