Customer Service Operations Manager – £60,000 – £65,000 per Year

Job title:

Customer Service Operations Manager – £60,000 – £65,000 per Year

Company

ProPivotal

Job description

Customer Service Operations Manager – £60,000 – £65,000 per YearWhy You’ll Love This Role:

• Lead and develop a high-performing team in a fast-paced contact center
• Oversee global operations and manage BPO vendors (~3,000 employees)
• Drive innovation with AI and automation to enhance customer experience
• Hybrid flexibility and a competitive salary for great work-life balance
• Career growth opportunities in a company that values leadership and strategy

Key Responsibilities:

• Lead and coach four managers overseeing internal and outsourced teams
• Manage BPO vendors, track performance, and optimize service levels
• Analyze data to improve customer service operations and efficiency
• Shape customer experience strategies, define KPIs, and drive improvements
• Leverage AI and automation to enhance global customer support

What You Need:

• 2+ years of leadership experience in a contact center environment
• Proven success managing BPO vendor relationships and driving customer-centric operations
• Strong leadership skills with a strategic mindset and problem-solving ability
• Experience with Salesforce or similar CRM platforms
• Data analysis and process optimization skills
• Knowledge of AI tools and automation for customer service

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you’ll love. As one of the area’s largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran’s status, sexual orientation, or any other protected factor.

Expected salary

£60000 – 65000 per year

Location

Oxford

Job date

Tue, 01 Apr 2025 07:19:01 GMT

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