Customer Service Generalists – (Full Time/Salary) Virginia Beach Buckner Customer Service Center-DMV 00357

Job title:

Customer Service Generalists – (Full Time/Salary) Virginia Beach Buckner Customer Service Center-DMV 00357

Company

Virginia Government

Job description

Administrative ServicesSearch by job title, location, department, category, etc.Search Jobs Near MeCustomer Service Generalists – (Full Time/Salary) Virginia Beach Buckner Customer Service Center-DMV 00357

• 5033067

• Virginia Beach, Virginia, United States

• Department of Motor Vehicles

• Administrative Services

• Full-Time (Salaried)

• Closing at: Jan 6 2025 at 00:00 EST

• Department of Motor Vehicles

Title: Customer Service Generalists – (Full Time/Salary) Virginia Beach Buckner Customer Service Center-DMV 00357State Role Title: Admin and Office Spec IIIHiring Range: $41,000Pay Band: 3Agency: Department of Motor VehiclesLocation: VA BEACH/BUCKNER CSCAgency Website: www.dmv.virginia.govRecruitment Type: General Public – GJob DutiesVirginia’s Department of Motor Vehicles (DMV) is looking for service-oriented professionals to work as Customer Service Generalists at our Virginia Beach Buckner Customer Service Center. If you possess strong customer service and problem-solving skills, with a willingness to learn, and want a career with growth opportunities, we would like to talk with you.The selected applicants will handle various customer transactions to include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests. In addition, processing vehicle registrations and titling, tax collection, and other DMV related services.Training will be provided to ensure your success. In addition, we offer a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, paid annual, sick, and family/personal leave, and deferred compensation.The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!Minimum QualificationsCustomer service experience working in a fast-paced environment.
Experience using a personal computer or other automated systems.
Excellent oral and written communication skills.
Experience working on a team
Flexibility to work M-F and Saturday.
Strong organizational, time management, problem solving, and multitasking skills.
Must have attention to detail, accuracy, and complete assignments on time.Must be at least 21 years old and have a valid VA Driver’s License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. Driving record should have a point balance of less than 6 demerit points and no major convictions.
Experience working in a team or group environment.
Can lift 10 – 25 pounds

Additional ConsiderationsNoneSpecial InstructionsYou will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.Contact InformationName: DMV EmploymentPhone: 804-486-2664Email: employment@dmv.virginia.govIn support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at or by calling DARS at 800-552-5019.Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Expected salary

$41000 per year

Location

Virginia Beach, VA

Job date

Sat, 28 Dec 2024 08:05:22 GMT

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