
Northreach
Job title:
Customer Service Executive
Company
Northreach
Job description
Northreach is a dynamic recruitment agency that connects businesses with top talent in cell & gene therapy, fintech, and digital sectors. We specialize in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth.Were partnered with a multi-award-winning fintech company that places customer experience at the heart of its mission. Theyre now hiring a Customer Service Executive (German Speaking) to support their growing customer base and ensure smooth, fast, and friendly resolution of queries.Key Responsibilities:
- Deliver high-quality support to German-speaking customers via email, phone, and live chat.
- Troubleshoot problems and escalate issues when necessary to ensure customer satisfaction.
- Maintain a strong understanding of product offerings to provide accurate advice.
- Help improve support documentation and internal processes.
- Work closely with compliance and operations teams to ensure a seamless service.
What Were Looking For:
- Native or fluent German speaker with strong English communication.
- Prior experience in a customer service or support role.
- Strong problem-solving skills and empathy.
- Tech-savvy and confident using customer support tools or CRMs.
- Comfortable in a fast-growing, high-performing business environment.
If you are interested in finding out more about this , click apply and let’s chat!
Expected salary
Location
London
Job date
Wed, 09 Apr 2025 22:05:36 GMT
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