Customer Service Clerk

Job title:

Customer Service Clerk

Company

University of Victoria

Job description

attacks. In order to do so, you must have JavaScript enabled in your web browser otherwise this site will fail to work correctly for you. See details of your web browser for how to enable JavaScript.Attention Safari users: This site requires cookies to function. Please click to accept the cookie. Cookies will be used strictly for the functioning of the site.Toggle navigationJob DetailsThis site attempts to protect users against attacks. In order to do so, you must have JavaScript enabled in your web browser otherwise this site will fail to work correctly for you. See details of your web browser for how to enable JavaScript.Customer Service Clerk – (991243.2)Share this job as a link in your status update to LinkedIn.Organizational UnitUniversity of Victoria -> VP Finance and Operations -> Facilities ManagementLocationUniversity of Victoria – Victoria, BC V8W 2Y2 CA (Primary)Posting Close Date5 December 2024Please note that positions will close at 4 p.m. on the closing date.FTE1.0Salary Grade$4,305.00 – $4,438.00Additional Posting Information:N/ASalary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.ClassificationPB7Hours of WorkMonday to Friday, 8:00 am – 4:00 pmStart Date1/2/2025End Date4/30/2025Employee Group:CUPE 951 – Term# of Hires Needed1CategoryAdministrative and Support Services, Communications/Public Relations, Customer Service, Customer Service and Call Center, OtherAbout this OpportunityThe University of Victoria is one of Victoria’s largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

• A willingness and ability to work any recognized shift, including weekends, is expected.
• From time to time, hours of work may be adjusted to suit operational needs.

Job SummaryAs stewards of the campus, fosters and enriches an inviting and functional environment that welcomes and supports all who come here. Facilities Management’s customers include Deans, departments, faculty, staff and students. The department’s branches work together as a team to ensure a high standard of customer service delivery, as well as the effective, efficient and safe performance for the operation, development and maintenance of campus buildings.

Reporting to the Director of Customer Service & Program Integration, the Customer Service Clerk provides clerical and administrative support to Facilities Management, including responding to trouble calls from campus users pertaining to emergencies, maintenance or minor work orders; processing minor work orders; coordinating the scheduling of planned preventative maintenance together with daily demand maintenance; providing performing data entry into Facilities Management computer system; and, providing general office administrative support and assistance as required.Job RequirementsSkills:

• Strong administrative skills and sound knowledge of office systems and procedures;
• Ability to provide clear, concise and complete oral and written information at a level appropriate to the audience while maintaining confidentiality;
• Work co-operatively within diverse teams, work groups and across the campus to achieve group and organizational goals;
• Ability to independently organize, prioritize and manage workload while taking into consideration changing priorities, tight deadlines, volume of work and available resources;
• Ability to identify problems and situations, refer to applicable policies and guidelines, identify options and determine appropriate course of action;
• Proficiency in the use of Microsoft Word, Excel, Project & PowerPoint.

Specialized Knowledge/Education:

• Knowledge of a Facilities Management Information System Software an asset.

Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.Equity and Diversity Statement: UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members ofRead our full equity statement here:Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact:

Expected salary

$4305 – 4438 per month

Location

Sedgewick, AB

Job date

Thu, 28 Nov 2024 08:24:39 GMT

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