Customer Service Administrator

Job title:

Customer Service Administrator

Company

Legal & General

Job description

Company DescriptionLegal & General (L&G) is a leading UK financial services group and major global investor.We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.L&G Retail supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.Joining us means helping create brighter financial futures for all our customers.Job DescriptionAre you passionate about delivering exceptional customer service and making a real difference in people’s lives? We’re looking for a dedicated and empathetic individual to join our team, where you’ll play a key role in supporting our customers through sensitive and complex situations. This is an opportunity to work in a dynamic environment where your skills and insights will help shape the future of our mortgage operations.We’re recruiting for a Customer Service Administrator to join us and offering a competitive base salary of £23,525 for this Hybrid role.What you’ll be doing:

• Handling sensitive and complex customer queries with empathy and professionalism
• Administering mortgage business accurately to meet service level agreements
• Maintaining strong relationships with internal and external stakeholders
• Analysing information to make informed decisions and prevent fraudulent activity
• Using customer feedback and data to improve processes and enhance service delivery
• Identifying and integrating regulatory changes into business practices
• Ensuring communications are clear, tailored, and supportive under Consumer Duty
• Taking ownership of personal development and mentoring junior team members

QualificationsWho we’re looking for:

• Excellent attention to detail and a commitment to accuracy
• Strong verbal and written communication skills
• Ability to work collaboratively within a team environment
• Proficiency in Microsoft Office applications
• Experience in handling complex customer service scenarios
• Understanding of regulatory frameworks such as Data Protection and Money Laundering
• Confidence in making decisions within financial guidelines
• Willingness to learn, grow, and support others in their development

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional InformationAt L&G, we believe it’s possible to generate positive returns today while helping to build a better future for all.If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

Expected salary

£23525 – 31900 per year

Location

Solihull, West Midlands

Job date

Wed, 23 Jul 2025 22:17:39 GMT

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