Customer Relationship Associate

Job title:

Customer Relationship Associate

Company

Surrey County Council

Job description

Details

• Reference: SCC/TP/288594/2405
• Positions: 1
• Salary: £29,697 – £31,848 per annum
• Category: Customer Services & Advice
• Contract type: Fixed term
• Working hours: 36 hours per week
• Posted on: 14 January 2025
• Closing date: 4 February 2025
• Directorate: Finance & Corporate Services
• Location: Dakota, 11 De Havilland Drive, Weybridge, KT13 0YP

DescriptionThe starting salary for this role is £29,697 per annum based on working 36 hours per week. This is a 12-month fixed term contract or secondment opportunity.We are excited to be hiring a new Customer Relationship Associate to join our fantastic Surrey Pension Customer Relationship team. Our team follows a hybrid schedule, working in-office one to two days per week with an additional one day per month for team meetings, and remotely for the rest. During your first eight weeks you will attend the office three days a week whilst you train and develop in the role.Rewards and Benefits

• 26 days’ holiday (prorated for part time staff), rising to 28 days after 2 years’ service and 30 days after 5 years’ service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer’s leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the RoleThe Customer Relationship Team serves as the front line for supporting customers and stakeholders, addressing a variety of queries related to the Local Government Pension Scheme through both phone and email. As a Customer Relationship Associate, you will embrace the Surrey Pension team’s culture of high standards and accountability, ensuring the delivery of an exceptional customer experience.This role will contribute to the success of the Surrey Pension team. Operating with a limited degree of professional independence and autonomy, the role will predominantly undertake operational work with specific responsibility for being the primary point of contact for customers and stakeholders and supporting the Customer Relationship Team Manager.This includes:

• Providing a high level of customer service at all times
• Responding to high volumes of enquiries within the specified KPIs/SLAs
• Providing accurate information obtained from specialist IT systems or by referring defined complex enquiries to transactional or specialist second line support
• Maintaining information systems to ensure consistency and integrity of data
• Contributing to, and recommending changes and improvements to develop the level of service provided by the team

This role provides an excellent opportunity to gain further knowledge and experience within the service.

Shortlisting CriteriaTo be considered for shortlisting for this position, your application will clearly evidence the following:

• Minimum 5 GCSEs at Grade C or above (or equivalent alternative) or able to evidence ability at an equivalent level
• Good written and oral communication skills with the ability to build sound relationships with customers
• Good administrative, organisational and analytical skills
• Ability to prioritise and plan own workload in the context of conflicting priorities and work on own initiative
• Competent in a range of IT tools

Contact UsPlease contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Beth Evans by e-mail at .The job advert will close at 23:59 on 4th February 2025 with interviews scheduled for 11th & 12th February 2025.We look forward to receiving your application, please click on the apply online button below to submit.Our ValuesOur values are as important as our abilities and shape who we are as an organisation. Discover more about .Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also attached provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.Our CommitmentSurrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.Files to download

• Reviewed: 22 Jan 2025

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• © Surrey County Council 2025
• ID: 187280

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Expected salary

£29697 – 31848 per year

Location

Weybridge, Surrey

Job date

Thu, 23 Jan 2025 02:05:33 GMT

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