Customer Operations Support Manager

Job title:

Customer Operations Support Manager

Company

Royal Mail

Job description

Job reference number 319488Customer Operations Support ManagerSalary £35,641 – £37,868 (dependent on experience) plus potential 10% bonus and 25 days annual leaveFull timePermanentCrawley Delivery Office, RH10 1AAABOUT USWe believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide.
We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.THE ROLEYou’ll be the person who picks up the action while our permanent manager is on annual leave. This means overseeing the Delivery operation and ensuring the smooth running of the delivery team You’ll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.Our operation needs to be resilient, and we need the flexibility to be able to keep things running smoothly when our permanent managers are unavailable. You’ll play an integral part in building trust with customers.WHAT YOU’LL GETWe’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. This is a great steppingstone into operational management with a company that can offer a range of exciting career paths. And that’s before we’ve even mentioned the great sense of pride, you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.ABOUT YOUThis is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

SHIFT PATTERNSMonday to Saturday with rotating day off, hours between 07:30 – 15:42. Flexibility is required due to operational needs.NEXT STEPSReady to apply? Then complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.For more information on Royal Mail Group and our values please click here:Closing Date: 27th January 2025. Please note, this advert may close early if the appropriate number of applications has been reached.#LI-POST #RMG #DeliveryandCollections #LIMRT

Expected salary

£35641 – 37868 per year

Location

Crawley, West Sussex

Job date

Wed, 22 Jan 2025 01:54:10 GMT

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