Customer Operation Engineer

Job title:

Customer Operation Engineer

Company

Sectra

Job description

Are you passionate about technology, eager to solve complex problems, and excited to see your work have a real impact on patient care?
We are currently looking for a Deployment and Support Engineer to join our team in Clichy 92. In this role, you will play a crucial part in deploying, supporting, and optimizing Sectra’s solutions in the healthcare sector, ensuring our customers’ success and ultimately improving outcomes for patients worldwide.Sectra is one of the world’s leading providers of IT systems for managing medical images. Our long-term ambition is to be the leader in making diagnostics more efficient and to contribute to improved care outcomes for patients. Whether you are implementing our solutions, performing upgrades, resolving technical incidents, or providing expert support, your role will be key to our customers’ satisfaction and operational success.As a Deployment and Support Engineer, you will combine deployment activities with high-level technical support. You’ll be part of the Customer Operations department, working closely with system engineers, project managers, application specialists, and global support teams.Your main responsibilities will include:

• Deployment

• Install, configure, and upgrade Sectra solutions.
• Plan and perform technical deployment activities.
• Communicate effectively with technical counterparts at customer sites.
• Support integration and migration projects with healthcare systems (PACS, RIS, DICOM, HL7, etc.).
• Support

• Provide both on-site and remote technical support.
• Own incidents from reporting to resolution, ensuring timely follow-up.
• Update helpdesk tickets and maintain clear technical documentation.
• Proactively provide feedback to improve Sectra solutions and internal processes.
• Contribute to the continuous improvement of our global support organization.

You will develop a strong understanding of Hospital IT systems, communication protocols, interoperability frameworks, and work with technologies that directly support patient journeys in France.Since we follow the same processes worldwide, you will also have opportunities to collaborate internationally and even work abroad for shorter or longer assignmentsWhat We Offer

• An international, mission-driven environment where your work directly supports better patient care.
• Exceptional training and mentorship to help you thrive in your role.
• Opportunities for international projects and cross-border collaboration.
• A dynamic and supportive team culture.

At Sectra, we hire for attitude and ability – train for skill. This means who you are is more important than your previous experiences. There are a few core abilities that are central for any role. We always look for your willingness and ability to learn and take on new tasks fast, utilize previous experiences and quickly grasp new information. We also want you to have a strong analytical mindset in which we consider it to be important that you can understand and break down and solve problems. We are also looking for good communicators who can interact with colleagues, partners and customers in an effective, clear and constructive way.Required qualifications:

• Bachelor’s or Master’s degree in Engineering, Computer Science, IT, Healthcare IT, or related fields.
• Fluency in French, English.
• A genuine interest in healthcare IT systems and making a difference in patient care.
• Solid computer skills, particularly in the Microsoft Windows environment.
• Strong willingness and ability to learn quickly.
• Analytical mindset – you enjoy breaking down complex problems.
• Excellent communication skills to interact with colleagues, partners, and customers.
• Highly organized, proactive, and able to thrive in a fast-paced environment.

Preferred qualifications (nice to have):

• Experience with medical IT systems (PACS, RIS), DICOM, HL7, IHE, and other interoperability standards.
• Experience with IT service desk or technical customer support.
• Familiarity with MS SQL Server, SQL Server AlwaysOn, networking, Active Directory, server clustering, scripting tools, Microsoft Azure, VMware.
• Multilingual skills beyond the required languages.
• Experience working with different cultures.
• Extra-curricular interests (sports, music, flying, etc.) that show curiosity and engagement beyond work.

A mandatory background security screening will be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this. Learn more about our recruitment process .

Expected salary

Location

Clichy, Hauts-de-Seine

Job date

Thu, 17 Apr 2025 04:04:18 GMT

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