Customer Onboarding Manager, ENT | EMEA

Job title:

Customer Onboarding Manager, ENT | EMEA

Company

Deel

Job description

Who we are is what we do.Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries-helping businesses scale smarter, faster, and more compliantly.Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.Why should you be part of our success story?As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We’re not just building software; we’re creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries-ensuring people get paid and protected, no matter where they are.Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you’ll tackle complex challenges that impact millions of people’s working lives. With our momentum-backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years-you’ll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.SummaryYou’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for onboarding clients and setting them up for durable relationships with Deel to enable long-term success. You will serve as our client’s trusted advisor by providing strategic guidance during the onboarding phase on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel. You will facilitate on-time onboarding through project management of all stakeholders involved.ResponsibilitiesOnboard customers seamlessly and partner with long term growth and success in mind.Provide tailored support, onboarding guidance and training to ensure customers are set up from day one.Plan with Go-live dates in mind, you know how to proactively identify opportunities and pivot to achieve results.

Identify and flag risks that will lead to delayed onboarding.Be the source of knowledge for the customer for the products they are looking to onboard. Build a relationship with the customer to set them up for success with Deel.Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders so we best understand how we can improve and deliver excellence throughout onboarding and implementation.Become a trusted partner and a technical integration expert and will truly understand their business needs, present and future.Responsible for providing a high-quality experience to our customers on a day-to-day basis.Coordinate with internal stakeholders to ensure timely response and completion of customer requests.Understand Deel’s product offerings inside and out to ensure that you can support your accounts in their Deel journey.Lead each onboarding as a project, coordinating with all stakeholders internal and external making sure that all parties involved in the project are kept up to date.QualificationsYou have a minimum of 3+ years of relevant experience in an onboarding/ integration manager role and really understand how to launch and manage complex onboarding journeys.Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert.Creative approach to problem-solving and embrace the challenge with the tools at your disposal.Excellent communicator with great written and presentation skills.A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with themDemonstrate understanding of project management principles and ability to lead projects to completion successfullyA reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibilityHave a solid track record of achievement – e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awardsHave a strong analytical foundation with the ability to manipulate and synthesize dataAre curious by nature and interested in making an impactTotal RewardsOur workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.Some things you’ll enjoyStock grant opportunities dependent on your role, employment status and locationAdditional perks and benefits based on your employment status and countryThe flexibility of remote work, including optional WeWork accessAt Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ and other acquired company emails like @ and @ . You can view the most up-to-date job listings at Deel by visiting .Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications.Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.We began using on March 30, 2025.For more information about our data protection practices, please visit our . You can review the independent bias audit report covering our use of Covey here:

Expected salary

Location

United Kingdom

Job date

Sun, 13 Apr 2025 06:50:51 GMT

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