Customer Growth Intern

Job title:

Customer Growth Intern

Company

Yoobic

Job description

AboutYOOBIC is a Digital Workplace for frontline teams enabling companies to empower their employees, wherever they are, through digitally optimised communication, microlearning and task management. The YOOBIC platform gives frontline teams all the tools they need to be happy and productive, in the palm of their handsBased in London, New York, Paris, Tel Aviv and Milan with over 100 employees, YOOBIC is used by 200+ brands and retailers across the world, including Peloton, Kate Spade, Boots (Walgreens Boots Alliance), Lacoste, Peugeot, Domino’s Pizza, Puma, and Kenzo.We have 17 different nationalities and more than 10 languages are spoken in our offices. We offer an inclusive, multi-cultural environment, where everyone is encouraged and empowered to make their impact as our company continues to grow its global footprint. We produce excellence, we take pride in the work we do, we are committed to make our team and our clients as successful as possible.To learn more about working at YOOBIC, check us outJob DescriptionWho we are…YOOBIC is an AI-powered Frontline Experience Platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work – all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including Boots, BurgerFi, Lancôme, Lacoste, Levi’s, Logitech, Peloton, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve their customer experience.We are a diverse organisation that empowers its employees to achieve their goals and develop themselves along the way. There is a great sense of team at YOOBIC and a real passion for the future of work. You will have the opportunity to quickly make an impact and given the innovative product (which customers love) and our predicted growth trajectory, this is an exciting time to join YOOBIC!To learn more about YOOBIC visit or follow us onAbout the role…As the Customer Growth Intern, you will play a key role in supporting our customers’ success. You’ll collaborate with cross-functional teams to create valuable documentation, best practices, and educational materials that enable customers to effectively use our platform and achieve their unique goals. This role is ideal for someone who is passionate about customer success, loves creating impactful resources, and is eager to gain experience in a fast-growing SaaS environment.

Responsibilities include:– Develop Best Practices Documentation: Develop a comprehensive library of best practices for customers, including assets such as adoption playbook, customer launch tool kit, and other resources to guide effective platform usage.– Provide Tailored Usage Tips: Develop targeted use case documentation and recommendations that help clients achieve their specific objectives.– Gather and Implement Feedback: Engage with our client-facing teams and collect direct customer feedback to continuously refine and expand the enablement materials, ensuring they are relevant, clear, and actionable.What We Offer:This is a paid internship position with a duration of 6 months.– Gain hands-on experience in customer enablement and success within the SaaS industry.– Exposure to the inner workings of a customer growth team in a dynamic, fast-paced company.– The opportunity to directly impact customer satisfaction and adoption by creating resources that empower our clients.– Join the team at our dynamic, fun Paris office– Team events including office lunches and lots of social events– Free online HIIT sessionsRequired Skills:– Fluent in English and French with excellent communication and writing abilities– Detail-oriented and capable of managing small tasks and supporting team projects.– Skilled at gathering insights from teams and consolidating internal knowledge effectively.– Willing to learn and assist with insights gathering, tools updates, and documentation.– Ready to support change initiatives and collaborate with cross-functional teams.Hiring process1 – Initial Screening Call with our People team (30′)2 – Case study & motivational interview with your future manager, Head of Customer Growth (45′)3 – Culture fit Coffee in our office – come meet the team and discover the place where you’ll work!

Expected salary

Location

Paris

Job date

Sat, 14 Dec 2024 08:57:57 GMT

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