Customer Experience Team Leader

Job title:

Customer Experience Team Leader

Company

Maersk

Job description

Opportunity
At Maersk, we are redefining logistics through innovation and a bold vision to become a true end-to-end service provider. Join us to simplify global trade and make a meaningful impact – socially, economically, and environmentally. With over a century of industry leadership and a global presence in 130+ countries, we strive to make trade more open, inclusive, and sustainable.What We Offer
At Maersk, you’re in control of your career. We offer a global, dynamic work environment with exciting growth opportunities, industry-leading development programs, and competitive benefits, including:

• Flexible workplace and hours
• Access to internal training and development
• Comprehensive benefits package, including top-tier parental leave, pension scheme, and health insurance
• A truly inclusive culture with a strong sense of belonging across cultures and backgrounds

Key Responsibilities

• Ensure seamless shipment delivery from booking to arrival, maintaining brand consistency and customer satisfaction
• Monitor and optimize supply chain activities, ensuring operational excellence and data standardization
• Support commercial pipeline and quote follow-ups, contributing to sales targets
• Build and manage strong customer relationships by understanding their needs and delivering tailored solutions
• Lead a team by monitoring performance and driving improvements in service delivery
• Identify and implement continuous improvement and change management initiatives
• Collaborate across functions to enable high-quality customer experience and internal alignment

Requirements

• Minimum 2–3 years of proven experience as a Team Leader or in a similar role within a large international company.
• Strong passion for driving closures and delivering high-level customer service — customer centricity and results-driven approach
• Data-driven, analytical, and action-oriented mindset
• Solid understanding of operational processes
• Fluency in English and French is a must (written & spoken)
• Spanish at B1/B2 level is a strong plus
• Excellent communication and interpersonal skills, with the ability to confidently coordinate with stakeholders and build strong relationships
• Well-organized and able to perform effectively under pressure
• Strong team player who collaborates across the business to achieve results and foster teamwork
• Demonstrates urgency and ownership — drives issues to closure and persists despite challenges
• Experience in the chemical industry is a plus
• Positive and proactive attitude

#LI-AR1#LI-hybridMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Expected salary

Location

Villeneuve-d’Ascq, Nord

Job date

Sat, 26 Apr 2025 22:02:02 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.