Customer Experience Administrator

Job title:

Customer Experience Administrator

Company

Brook Street

Job description

Job DescriptionBrook Street has partnered with an established organisation with an internationally recognised brand. The UK headquarters, based in Cardiff, is looking to hire Customer Service Administrators to join their team.We are seeking a highly skilled Customer Service Administrator to join their dynamic team on a temporary basis. This role is pivotal in delivering exceptional first-tier support to our diverse international clientele, ensuring consistent communication and efficient query resolution.Reporting StructureThis position reports directly to the Customer Service Operations Manager based in our Cardiff office, working as part of a small team.Primary Responsibilities

• Provide premium-level support via multiple channels including telephone, email, and web platforms
• Deliver accurate, timely, and empathetic responses to client inquiries
• Maintain meticulous records of all client interactions
• Identify and escalate complex issues to appropriate internal experts
• Contribute to continuous improvement initiatives through data-driven insights

Skills / Attributes

• Exceptional communication and interpersonal skills
• Ability to work independently and as part of a cohesive team
• Adherence to response time and resolution rate targets
• Quality and accuracy of client interactions

Further Information

• Monday – Friday with occasional overtime (paid at 1.5x) as required
• Initial 3 month assignment from early February 2025
• Full training provided on site
• On-Site (Cardiff Gate) with free parking
• Hybrid working offered once full training completed

Apply now or call our Cardiff office for more information!Brook Street NMR is acting as an Employment Business in relation to this vacancy.

Expected salary

£12.5 per hour

Location

Cardiff

Job date

Sun, 29 Dec 2024 04:06:23 GMT

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