Cisco Systems
Job title:
Customer Delivery Technical Leader
Company
Cisco Systems
Job description
The application window is expected to close on 10th April 2025 – Preferred Location: CalgaryMeet the Team:Our delivery team consists of engineers from different locations who design and support critical networks using Cisco solutions. We focus on ensuring networks and data centers perform at their best and prepare customer infrastructures for future technologies. Successful team members excel in building strong relationships and have good interpersonal skills. We prioritize ongoing development and training to maintain our status as leaders in network consulting.Your Impact :As part of CX Canada Advanced Services, you will deliver pioneering networking and architecture solutions, enhancing customers’ missions by transforming their network infrastructure and data centers. Collaborating with service providers, you’ll offer senior technical expertise and deep public sector knowledge, committed to customer missions.What you’ll do:As an on-site Customer Delivery Technical Leader, you’ll support and deliver Network Optimization for core networks and data centers. Acting as “Cisco’s face to the customer,” you will work in a dynamic environment, tackling escalated issues with creativity and expertise. Your broad networking knowledge, specific area expertise, and excellent relationship skills will position you as a trusted advisor, building lasting customer relationships.Role & Responsibilities
- Customer Network Support: Assist customer operation teams in managing their networks while fostering a culture of prevention and proactive maintenance.
- Advanced Services Delivery: Lead the on-site delivery of Advanced Services Network Optimization for core networks and data centers, acting as Cisco’s representative to the customer.
- Creative Problem Solving: Excel in a fast-paced, high-impact environment by creatively addressing escalated issues and challenging the status quo.
- Trusted Advisor: Build long-term relationships with customers by leveraging broad networking knowledge and specific expertise to become a trusted advisor.
- Network Optimization Expertise: Utilize Cisco’s knowledge and internal resources to maximize network observability and enhance service quality.
Minimum Qualifications
- BS in a technical field (CS/EE preferred) or equivalent 8+ years related experience
- 8+ years of software programmability, automation, orchestration, virtualization, and/or security
- 8+ years experience communicating difficult concepts. Guides, influences, and persuades others either internally or externally
- 8+ years client-facing experience
- Cisco certifications, CCNA
Preferred Qualifications
- Mix of Service Provider core networking and Data Center skills
- Cisco DevNet certification
- IS-IS, OSPF, MPBGP, MPLS, L3VPN, L2VPN, EVPN, Inter-AS MPLS
- LACP, IGP fast convergence optimization, BGP PIC
- Segment-Routing, SRv6
- DC, NDFC fabric, Nexus, UCS, VMs
- Network management protocols including PTP, NTP, DNS, DHCP
- Traffic management including queuing, policing, shaping, WRED
- Multicast protocols for example PIM, IGMP, RP, BSR
#WeAreCisco#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.Our passion is connection-we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!Message to applicants applying to work in the U.S. and/or Canada:When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate’s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Expected salary
$123100 – 155200 per year
Location
Calgary, AB
Job date
Fri, 28 Mar 2025 23:32:53 GMT
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