Customer Communication Solution Lead

Job title:

Customer Communication Solution Lead

Company

Barclays

Job description

Northampton, United Kingdom; Knutsford, United Kingdom; Glasgow, United KingdomSave for LaterKey informationDate live: 10/15/2024Business Area: Customer Digital and DataArea of Expertise: TechnologyContract: PermanentReference Code: JR-0000008061Jump To:It’s happening at Barclays. Be a part of a place where challenges are measured in billions, qubits and nanoseconds. Build your career in an environment where we’re advancing machine learning, leveraging blockchains, and harnessing FinTech. Working in Barclays technology, you’ll reimagine possibilities: learning and innovating to solve the challenges ahead, delivering for millions of customers.
We are shaping the future of financial technology.
Why not join us and make it happen here?Where will you be located?Join us as a Customer Communication Solution Lead, where you’ll spearhead the evolution of our digital landscape, driving innovation and excellence. You’ll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.To be successful as a Customer Communication Solution Lead you should have:

• Technical knowledge of Ab Initio (ETL)
• Technical knowledge of Open Text Exstream and IBM CMOD
• Stakeholder management experience

Some other highly valued skills are:

• Experience with Java and Unix
• Experience with Agile methodology
• Being a rapid new technology learner

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills.The role can be based in Northampton, Knutsford or Glasgow.Purpose of the roleTo design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues.ÂAccountabilities

• Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance.
• Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives.
• Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing.
• Stay informed of industry technology trends and innovations and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth.
• Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions.
• Implementation of effective unit testing practices to ensure proper code design, readability, and reliability.

Vice President Expectations

• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.Share jobReasonable AdjustmentBarclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please reviewOur purposeWe’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.To find out more about Barclays’ strategy please clickEqual opportunitiesBarclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.Right to work statementBarclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Who succeeds in
Tech at Barclays?For a career with us, you need to be prepared to take big steps forward, curious to face the challenges ahead, and driven to focus on the outcomes. We need people with the Barclays mindset to make it happen here.What you’ll get in returnCompetitive holiday allowanceLife assurancePrivate medical carePension contributionStop AnimationsOur technologySupporting our 48 million customers and clients worldwide takes a lot of forward thinking. It means harnessing technology to support the economy. It means making a difference to people’s lives. And it requires the maintenance and development of a global, technological infrastructure. At Barclays, technology helps us keep transactions moving, manages data, and protects our customers. Join a world where your work creates unique moments of impact. Make it happen here.This is Barclays NorthamptonNorthampton is one of our most important UK centres. We’re home to all card and payment services across the Barclays business; we’re also home to Barclaycard. This is a vast operation, with a huge influence and impact on the financial services industry and on the lives of millions of British people.Focus on wellbeingUnique initiatives to enhance your wellbeing like our colleague allotment, helping to build community through getting closer to nature.Big opportunitiesYou can experience a wealth of diverse and surprising career paths right here in Northampton, across Barclays UK or even globally.The workplace of the futureOur building is environmentally friendly and people-friendly too, with excellent facilities designed to make work a pleasure.Discover NorthamptonNorthampton is the perfect blend of town and country, a growing and thriving centre for business, and a wonderful place to live and work.Your browser does not support the video tag.This is Barclays NorthamptonNorthampton is one of our most important UK centres. We’re home to all card and payment services across the Barclays business; we’re also home to Barclaycard. This is a vast operation, with a huge influence and impact on the financial services industry and on the lives of millions of British people.Focus on wellbeingUnique initiatives to enhance your wellbeing like our colleague allotment, helping to build community through getting closer to nature.Big opportunitiesYou can experience a wealth of diverse and surprising career paths right here in Northampton, across Barclays UK or even globally.The workplace of the futureOur building is environmentally friendly and people-friendly too, with excellent facilities designed to make work a pleasure.Discover NorthamptonNorthampton is the perfect blend of town and country, a growing and thriving centre for business, and a wonderful place to live and work.Your browser does not support the video tag.Working flexiblyWe’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.Hybrid working: Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.Barclays is built on an international scale.Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience. And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.Multicultural ERGs at BarclaysMaking an Impact in Tech.Barclays Mentoring ApplicationWhat makes a tech career at Barclays?Hear from our employees on why they joined and how they’re having real-life impact. Tech at phenomenal scale. It’s happening here.

Expected salary

Location

Northampton – Knutsford, Cheshire

Job date

Thu, 17 Oct 2024 02:10:00 GMT

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