Customer Care Agent – Birmingham Airport

Job title:

Customer Care Agent – Birmingham Airport

Company

Optime Group

Job description

Aviation recruitment experts Optime are hiring Customer Care Agents to join a respected and welcoming team at Birmingham International Airport.Please note: This is a mobility assistance role, not a check-in position.This is a rewarding role supporting passengers with reduced mobility as they travel through the airport. If you’re friendly, reliable and enjoy helping others, you’ll find this a fulfilling and fast-paced position. Full training is provided and you’ll be part of a supportive on-site team from day one.Start Dates:

• 27th May 2025
• 3rd June 2025

What’s on offer:

• Pay Rate: £12.21 per hour
• Shift Pattern: 5 on, 3 off (this includes both weekdays and weekends) OR Night Shifts only : 18:00pm – 06:00am, 4 on 4 off
• Weekly Pay
• Temp to Perm opportunity based on performance
• Full uniform and airport ID provided

Example Rota 1 :
Day 1 – 04:30–14:30
Day 2 – 04:30–14:30
Day 3 – 09:30–18:00
Day 4 – 12:30–21:00
Day 5 – 12:30–21:00
3 x DAYS OFFExample Rota 2 :Day 1 – 18:00pm – 06:00amDay 2 – 18:00pm – 06:00amDay 3 – 18:00pm – 06:00amDay 4 – 18:00pm – 06:00am4 x DAYS OFFKey Responsibilities:

• Deliver friendly, professional service to passengers at all times
• Escort passengers with reduced mobility through the airport on foot, by wheelchair, or electric buggy
• Assist with luggage when required
• Complete daily equipment checks and report any faults promptly
• Ensure all equipment is kept clean and ready for use
• Communicate updates via handheld devices to Central Control
• Complete all paperwork accurately and submit it on time
• Carry out any reasonable duties as directed by supervisors

What you’ll need:

• A positive attitude and strong work ethic
• Great communication and customer service skills
• Ability to stay calm and focused under pressure
• Self-motivated and able to work independently
• Full UK driving licence (desirable)
• Previous airport experience is a bonus but not required
• UK Settled Status (if applicable)
• Current proof of address

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.For an opportunity to interview for this fantastic role, please submit your CV to apply!Optime Group is acting as an Employment Business in relation to this vacancy.

Expected salary

£24000 – 25000 per year

Location

Birmingham

Job date

Sat, 17 May 2025 22:42:49 GMT

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