Critical Environment Technician – Regional Operations Center

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Critical Environment Technician, Regional Operations Center (ROC). 

As a Critical Environment Technician ROC, you will immerse yourself in the heart of our operations, taking the helm in our state-of-the-art Regional Operations Center. Your day will be dynamic, handling critical alarms and coordinating closely with local teams to ensure the seamless performance of our data centers. Your expertise will be pivotal in maintaining operational integrity and driving incident resolution, all within a collaborative and high-performance environment. This opportunity will allow you to learn about the intricacies of data center operations, develop expertise in incident response and alarm handling, and gain proficiency in utilizing cutting-edge monitoring tools and dashboards to maintain operational excellence. This role allows for remote work flexibility based on Manager discretion. 

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Critical Environment Technician ROC, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on personal and professional development for all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. 

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. 

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

• Monitoring and Investigation: Conduct monitoring and trending of critical environment-related facility equipment for unsafe or abnormal conditions, recognize safe conditions, and monitor performance of data center equipment via HMI trends.
• Data Analysis: Utilize telemetry, software systems, and other platforms to monitor site status, analyze past and current events, identify critical alarms, and escalate per applicable policies and standards.
• Maintenance Management System: Utilize the internal Computerized Maintenance Management System (CMMS) to track alarm response, document alarm details, and run reports.
• Emergency Response: Respond to and stabilize abnormal conditions using procedures, assist in developing emergency response procedures, identify parties to mitigate incidents, and participate in creating incident timelines/data, root-cause analyses, and action items as required.
• Incident Analysis and Communication: Analyze incident and alarm reports and trends, communicate findings to stakeholders, and contribute to strategies to enhance operational efficiency and reliability.
• Safety and Security Compliance: Understand and follow safety and security requirements, participate in required meetings and trainings, assess, and identify resources and equipment to support EH&S objectives, and prepare and submit required reports.
• Embody our culture and values.

Physical Requirements (Applies to but is not limited to US-based Data Center roles)

• Occasional climbing of ladders.
• Frequent climbing of stairs and/or ramps.
• Prolonged standing.
• Occasional lifting 50lbs. / 22.5kg.
• Occasional push or pull 50-75lbs. / 22.5-34kg. with assistive device.
• Normal visual acuity (near, far and peripheral with correction).
• Normal color vision for electrical work.
• Normal is defined via standard medical terms and applicable criteria.

Required/Minimum Qualifications

• High School Diploma, GED, or equivalent.
• Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.

Other Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional/Preferred Qualifications

• High School Diploma, GED, or equivalent AND 3+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
• OR Associate’s Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 2+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
• OR equivalent experience.

Critical Environment Ops ATR-B – The typical base pay range for this role across the U.S. is USD $21.88 – $35.91 per hour.

There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $30.58 – $39.86 per hour.

Critical Environment Ops ATR-C – The typical base pay range for this role across the U.S. is USD $26.39 – $46.83 per hour.

There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $37.21 – $51.73 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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