Credit Hire Recoveries Manager

Job title:

Credit Hire Recoveries Manager

Company

Enterprise Rent-A-Car

Job description

OverviewWe’re Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $35 billion turnover and nearly 90,000 team members across 95 countries, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today.Our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times.What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We are recognised as a leader in diversity, equity and inclusion, having been included in prestigious lists such as The Times Top 50 Employers for Gender Equality and Stonewall’s Top 100 Employers for LGBTQ+ Inclusion. Additionally, we proudly hold the title of Disability Confident Leader and rank within the top 25 of the Social Mobility Employer Index.We are currently seeking a highly motivated and experienced Credit Hire Recoveries Manager to join our dynamic team.Our credit hire division has 425+ employees and handles c250,000 claims per annum. This is a hugely exciting opportunity for a motivated and dedicated leader who is passionate about driving change and seeking opportunities to work smarter. At Enterprise our vision is to be the most trusted mobility company. We do this by listening and exceeding customer and employee expectations, offering a great place to work, and cultivating careers and quality relationships with business partners.You will be responsible for managing a team of recovery specialists, ensuring that all claims are processed efficiently and effectively, finding opportunities to improve recoveries performance through a dedication to employee engagement, process, system enhancements, and a strategic approach to long term performance outcomes. You will be challenged to establish the most efficient and cost effective methods to improve our recoveries performance.You will work closely with other internal teams and stakeholders in our Litigation, Quality Assurance, Finance, Business Management, Insurance Relationship, and Customer Claims teams to ensure that you achieve our long term goals to improve recoveries performance and operational excellence.Join us and we will offer you the freedom to explore your potential. And to progress forward on your own career path. Ready to make your move?ResponsibilitiesKey Responsibilities:

• To provide inspirational leadership that drives a culture of ownership and accountability whilst maintaining a high level of employee engagement and performance.

• A dedication to a coaching culture and continual improvement of our employees technical claims handling skills.

• Establish a strategic plan that will impact our long terms goals on improving operational excellence, and recoveries performance.

• Contribute to our litigation strategy, ensuring we use this to achieve long term stability with all third party insurers.

• Identifying new opportunities and build a robust and documented operational plan for your recoveries department.

• Communicate results, targets and vision with passion and enthusiasm to stakeholders at all levels

• Maintain strong relationships with insurers, suppliers and other stakeholders.

• Monitor and report on recovery performance and KPIs.

• Ensure we maintain professional brand representation for our customers and insurance partners

• Work with the Human Resources and Talent development team to continue building excellence within our teams through the selection, on-boarding and development of our employees,

QualificationsKey Requirements:

• A proven history of strong employee development and performance results

• Extensive experience in credit hire recoveries and credit hire litigation.

• Strong negotiation and dispute resolution skills.

• Excellent leadership and team management abilities.

• In-depth knowledge of credit hire processes and regulations.

• Strong analytical and problem-solving skills.

• Excellent communication, organisation and time-management skills

• Passion for making a difference through vision, goals, and a proven track record of impact made to current processes

Benefits:

• Hybrid and home working will be considered but travel to Egham and Aldershot will be expected on a regular basis

• Competitive salary and performance-based bonuses.

• Comprehensive benefits package, including health insurance and pension plan.

• Opportunities for professional development and career progression.

• A supportive and collaborative work environment.

Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality. In addition a drugs test may be required prior to the starting this role in line with our companies policy for senior positions.

Expected salary

Location

Aldershot, Hampshire

Job date

Thu, 27 Feb 2025 08:37:01 GMT

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