Copywriter (Remote) in Arlington, Virginia

Copywriter (Remote)

Arlington, Virginia

100% Remote

Contract

$70/hr – $72/hr

A large crypto company is looking for a contract Copywriter. This is a remote contract position.

As a Copywriter, you’ll support content strategy and design for their B2C help center and internal knowledge systems to enable exceptional self-service, AI-assisted and live support customer experiences. You’ll work closely with cross-functional partners to seamlessly deliver the right information to the right user at the right time.

Required Skills & Experience

• Clear, concise communication and the ability to distill complex concepts and information into simple language

• Exceptional organization and attention to detail

• Experience developing and managing desktop procedures, training content, internal documentation, Help Center content and/or change management in financial services or other highly regulated industries

• Flexible teammate, adaptable to the evolving needs of a high-growth and fast-paced organization

• BA/BS with 5+ years professional experience

What You Will Be Doing

Daily Responsibilities

• Partner cross-functionally with our Operations, Customer Success, Product, Self-Service and Automation, and Quality Assurance teams to eliminate customer friction, improve first-contact resolution, and reduce OpEx through effective, targeted content

• Develop, publish and maintain help articles and chatbot knowledge embeddings in KM’s Content Management System

• Critically review analyst procedures and job aids, checking for logic, usability, completeness and adherence to the underlying policies

• Conduct thorough content audits and gap analyses to identify and surface opportunities to eliminate, automate or optimize process inefficiencies

• Monitor and analyze user feedback and metrics to identify opportunities for further optimization

• Manage stakeholder relationships and collaborate with cross-functional teams to ensure alignment, effective change communication, and accountability in optimizing content for better customer experiences

You will receive the following benefits:

• Medical Insurance – Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Greg Olsen

Specialization: Business Analyst