Coordinator, PSS

We are looking for an individual who is an efficient self-starter. Applicants must be comfortable being a member of a remote and geographically dispersed team. The ability to multitask, while maintaining complex schedules and managing administrative support for 20+ associates, plus additional project work is essential in this role. The ideal candidate is resourceful, thinks “outside of the box” and possesses strong organization skills and attention to detail.

Project Support Services: Provide support for special assignments working at the direction of the Team Manager/Team Lead, Expert and/or peer. This could include:

• Provide administrative and professional best practice services and support to increase analysts’ effectiveness.
• Proactively schedule calls and manage calendars for up to 20+ experts.
• Provide office support for analyst(s), including booking travel & expense management.
• Work independently to create reports, coordinate meetings, and support research documents.
• Work collaboratively on projects (as assigned by manager).
• Assist with ad hoc project support, e.g. conference / event coordination and other special assignments.
• Partner with various departments to improve the timeliness and quality of published research and presentation.

Administrative Services: Provide administrative and professional best practice services and support to increase research team effectiveness. This includes independently and proactively scheduling calls/managing calendars; travel & expense management; office/home office support; assisting with planning; on-boarding new associates; knowledge and proactive support of Gartner tools; and other ad-hoc administrative requests as needed.

• Provide exceptional client service with a positive and professional attitude to both internal and external clients.
• React promptly and follow-through on all requests (e.g., acknowledging receipt of requests within the same day and setting expectations for delivery of request). 
• Proactively reach out to all aligned research teams you support on a regular basis.
• Adhere to established policies, processes and guidelines.

Job Requirements:

• High School Diploma or equivalent; Associate degree preferred.
• 1+ years’ experience working in a fast-paced professional environment.
• Experience in an extremely fast paced work environment – preferably in Research, Marketing, or account/client service
• Extensive computer experience and proficiency with Microsoft applications (specifically Outlook, Word, Excel, Teams, Sharepoint and PowerPoint)
• Possessing a solid understanding and usage of databases, analysis tools, standard reporting tools is a plus.
• Experience supporting multiple associates or teams (range of 20+ associates at a time)
• Experience working with remote teams.
• Experience handling multiple priority projects or tasks simultaneously. Self-starter – must be able to own, manage, and complete projects and special assignments with little instruction. Candidate must possess strong critical thinking, interpersonal and collaborative skills.
• #LI-LB1

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected].

Job Requisition ID:92932

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