Coordinator – People Operations

Job title:

Coordinator – People Operations

Company

Alexander Mann Solutions

Job description

Originally known as “Alexander Mann Solutions”, AMS has been around since 1996. A truly global organization, our 10,000+ experts deliver total workforce solutions through talent attraction, talent acquisition, skills development, and technology advisory services.We have clients across a wide range of sectors including Consumer, Digital & Technology, Engineering & Industrials, Government, Investment Banking, Pharmaceutical & Life Sciences, Professional Services, and Retail Banking & Insurance. We’re truly global with Global Client Service Centers in Belfast, Cleveland, Gdansk, Krakow, Manila, and Shanghai, supporting our operations across the Americas, APAC, EMEA, and UK&I.The RoleAMS is currently hiring for Coordinator-People Operations role to work with the People Operations team to provide efficient and flexible support to internal AMS Line Managers, New Hires, Employees and Talent Acquisition. The coordinator (People Operations) will act as the main point of contact for all transactional People Operations tasks from allocated countries/regions including dealing with all 1st line support queries and the escalation of 2nd line queries to People Ops Specialists in allocated region.Key Accountabilities

• Professionally respond to all assigned incoming queries via telephone or email within the required SLA response time, escalating when necessary. Adhere to phone rota and shared mailbox assigning rota timetable.
• Utilise all pre-set templates, letters, mail merges and processes to carry out established tasks and respond to incoming queries ensuring all correspondence is brand aligned.
• Maintain accurate and up-to-date documentation of HR processes and policies as directed by People Operations Specialists, People Operations Team Leads and/or People Operations Managers, including SharePoint pages and version control documentation.
• Use the Workday system to run requested reports and generate required data when accessible as per process instructions.
• Work on ad-hoc administration activities as directed.
• Building and maintaining strong working relationships between all parties including recruiters, hiring managers, vendors and other account stakeholders.
• Work effectively and collaboratively with other team members to learn from their experiences and knowledge. Support on team-wide projects to develop technical and professional skills.
• Participate in continuous improvement initiatives within the team.

Skills & Experience

• Global role, Supports All AMS’ Regions – APAC, EMEA, UK & I, Americas.
• Will work with team that caters collectively to 24/5 Rotational shifts.
• Desirable/developable Knowledge, Skills and Experience.
• Able to listen, learn from feedback and apply action plans.
• Experience in administration or customer services environment.
• Ability to work under time pressure and tight deadlines with a high level of accuracy.
• Ability to work with highly sensitive and confidential data.

OtherIf this sounds like you and you’re inspired by the opportunity of joining a truly global business which is unique, credible and growing and possess the skills and experience required, please click the Apply button.We are an equal opportunity employer who stands by our Diversity commitment. We encourage applications from all candidates and do not discriminate against race, religion, national origin, gender, physical or mental disability, or age.Share this jobSigning up for a job alert is easy, fast and smart. We will let you know when jobs that fit your search criteria come up and send them to your email. Create as many individualised alerts as you’d like

Expected salary

Location

United Kingdom

Job date

Wed, 20 Nov 2024 00:50:40 GMT

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