Contract – Senior Service Designer – (Remote with quarterly office visits) – Alberta, Canada

Job title:

Contract – Senior Service Designer – (Remote with quarterly office visits) – Alberta, Canada

Company

Aptiva Corp

Job description

Role: Senior Service DesignerLocation: (Remote with quarterly office visits) – Alberta, CanadaDuration: Long-term (2 years+)Type: ContractNote: The applicable candidates are needed to fill the attached skill matrix, and they can also refer to it for Must-have and nice-to-have skills.The Service Designer(s) will be responsible for activities such as review, discovery, prioritization, prototyping, evaluation, and change management for program review and digital transformation projects.Duties:o user and behavioural field research;o co-design workshops;o prototype design and testing;o concept testingo journey map and service blueprint development;o process mapping;o service prototyping;o user story mapping and creationo usability testing;o service performance measurement, analysis, and reporting; ando strategy and roadmap documents or diagrams.

• A depiction of the overall end-to-end service journey and specific needs, opportunities, solutions, and metrics.
• A plan for the integration of specific design and development work into the overall service experience and measurement of results.
• Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management.
• A plan for the integration of new solutions into current service operations by examining areas such as the impacts of the migration of service delivery, policy innovation, change management, and organizational design and culture.

Expected salary

Location

Canada

Job date

Wed, 14 May 2025 22:05:21 GMT

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