Contact Centre Team Manager (Milton Keynes)

Job title:

Contact Centre Team Manager (Milton Keynes)

Company

CCP Recruitment

Job description

About The JobCCP are delighted to partner with a fantastic business as they continue to expand. They’re currently looking to recruit a Contact Centre Team Manager who’ll be responsible for managing a team of 12 Customer Service & Sales Advisors at their contact centre operation in Milton Keynes.About the RoleWe’re seeking a Contact Centre Team Manager to lead a team of Customer Service & Sales Advisors. This role has been created due to internal progression, highlighting the company’s commitment to career development. Our client is experiencing an exciting period of growth within a fast-paced, dynamic, and regulated environment, offering a fantastic company culture.Our client is looking for someone with previous experience working in a Contact Centre Team Leader or Team Manager position but is also open to considering someone who has experience managing teams of people within customer service or sales operations outside of a traditional contact centre environment.Salary & Benefits£42,000 with access to a great benefits package!Key Responsibilities+ Coaching and development of staff
+ 1-2-1’s and documented coaching
+ Motivation and staff morale
+ Delivering team meetings and group coaching sessions
+ Achieving daily / weekly / monthly KPI’sLogisticsThe role will be based fully on-site at our client’s office based in Milton Keynes. Hours operate within a shift pattern, and the office operating shifts are either 8:30am to 5:30pm (early), 9am to 6pm (mid), or 10:30am to 7pm (late). You will only ever work one late shift per week, and staff will be required to work 1 Saturday every 4 weeks, from 9am to 1pm.

This opportunity is being recruited for by CCP. If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 48 hours. If you would like to know more about this exciting opportunity before applying, please email danielle@ccprecruitment.com.About CCPCCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2007 we’ve built an incredible reputation for successfully partnering with brands looking to hire and supporting candidates looking to secure a new role, whilst consistently delivering great service.

Expected salary

£42000 per year

Location

Milton Keynes

Job date

Sun, 23 Mar 2025 01:41:59 GMT

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