Complaints Team Manager
Monzo
🚀 We’re on a mission to make money work for everyone.We’re waving goodbye to the complicated and confusing ways of traditional banking.After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and with us.With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!We’re not about selling products – we want to solve problems and change lives through Monzo ❤️✨📍Remote UK | 💰 £32,200 – £37,900 + | ✨Please note that we are looking for candidates that are experienced in managing a team of FCA-regulated Complaints Advisers within the banking sector.⭐Our Complaints teamWe are a domain with an FTE over 200, currently made up of 20 Team Managers. Our Complaints function sits alongside our Customer Operations (COps) team to make sure we offer all our customers the best possible service, even when things go wrong. We embed empathy into our complaints process to turn distress into delight, and we’re looking for people to join our team who can help us drive this mission forward.🔑You’ll play a key role by…
🤩 We’d love to hear from you if…
🌈 The application journey has 4 key stepsOur interview process involves:
Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact me at sambrewington@monzo.com🙌What’s in it for you💰 £32,200 – £37,900 ➕ benefits📍Distributed working within the UK.⏰ You will work Monday to Friday 9am – 5.30pm, with 1 in 4 weekends.📚Learning budget of £1,000 a year for books, training courses and conferences➕And much more, see our full list of benefits#LI-REMOTE #LI-SBEqual opportunities for everyoneDiversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage 😊
£32200 – 37900 per year
London – Cardiff
Fri, 30 May 2025 23:52:06 GMT
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