Communications Operator (Bilingual) – Direct Hire

Job title:

Communications Operator (Bilingual) – Direct Hire

Company

Biogensys

Job description

We are hiring a Communications Operator (Bilingual)-Direct Hire for one of our clients in Phenix, AZ.Job Description:

• Under the direction of the Call Center Supervisor, the Communications Operator performs extensive customer contact by providing timely, courteous telecommunications service for all components of Health and is responsive to all callers by soliciting sufficient information to identify the nature and urgency of the call in order to refer and/or respond appropriately.
• The Communications Operator performs multiple telephone functions, maintains call schedules, has access to sensitive information, uses specialized equipment and/or systems and frequently needs to work independently in the absence of direct supervision, especially during the evening and weekend shifts.

Skills Required:

• Must possess basic computer skills in a Windows environment.
• Requires the ability to work independently, efficiently and multi-task in a fast-paced, high-pressured environment.
• Must possess good interpersonal skills, both verbally and in writing, in order to communicate effectively with a wide variety of hospital personnel, patients and outside callers in gathering and exchanging approved information.
• Must convey a pleasant, helpful, caring attitude.
• Ability to exercise judgment in sensitive situations and to maintain a high level of confidentiality.
• Requires the ability to read, write and speak effectively in English.
• Must have proficiency in call processing, equipment and operations.

Skills Preferred:

• Bilingual (Spanish speaking) is strongly preferred

Experience Required:

• Requires prior call center, communication center or switchboard experience

Experience Preferred:

• Prior relevant work experience in a hospital environment and/or experience in a customer service-related field is preferred

Education Required:

• Requires a high school diploma or GED certificate

Work hours:

• This position would work 1st shift during initial 2 3-month training period.
• After the training period, this position will work 7:30 PM – 7:30 AM.

Additional Information:

• Looking for a candidate for direct hire full-time position.
• Estimated OT Hours/Week: 5 hours

About Us:We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry, we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment, that enables to find the high quality of talent with high success rate of talent delivery, keeps us continue to be the best in the industry. By responding to this job posting, you are consenting to receive text/SMS messages from us. Thank you.

Expected salary

Location

Phoenix, AZ

Job date

Sat, 14 Dec 2024 23:00:30 GMT

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