Commercial Account Handler

Job title:

Commercial Account Handler

Company

Bikmo

Job description

About BikmoAt Bikmo, we’re on a mission to protect the world’s riders and the places we ride. As an award-winning cycle insurance specialist and proud B Corp, we already protect over 75,000 riders across the UK and Europe. Our approach is simple: we create comprehensive, easy-to-manage insurance policies designed for every rider, using technology to make the process seamless.We partner with some of the biggest names in the cycling world—think British Cycling, Brompton, Trek Stores, and Deliveroo. Our purpose is at the heart of everything we do, and we’re committed to making a positive impact, which is why we’re a member of 1% for the Planet.The role: Commercial Account HandlerJoin our Commercial Underwriting team and help us deliver industry-leading support to our customers and partners. As a Commercial Account Handler, you’ll play a key role in commercial business growth, offering the highest level of customer service to small businesses, charities and the like.Your sense of purpose, and satisfaction will come from:

• Providing honest, clear and professional advice to cycling sector businesses giving more certainty in uncertain times.
• Supporting real people and businesses when they need it the most.
• Playing a role in building resilience in a sector which has a crucial role in addressing the biggest global challenges we face, from climate to health.
• Providing protection to allow individuals and businesses to focus on their passion.
• Being a part of a business with the ethos, values and drive to make a difference.

Key Duties & Responsibilities

• To create a pipeline of business working alongside partnerships such as the Association of Cycle Traders (ACT).
• To support commercial clients, (including bike shops, event organisers and other businesses within the cycle sector) with queries, pre quote information, processing post sale documents, renewal preparations and invites and other general administrative duties.
• To provide trustworthy and reliable advice to businesses on their insurance and where possible to offer a recommendation and product.
• To improve efficiency in Bikmo for Business, quote processes,recommendation to renewals, so we can scale as painlessly as possible.
• To embody the Bikmo values and ethos in all that you do

Your approach to workYou will be a self-directed person who can manage your own time and can collaborate with people who have different working styles in different timezones. We believe that the best approach to work is to give our team members autonomy and accountability within their roles. We foster a culture of trust, clear communication, and flexibility, working as one team, supporting each other to deliver our goals.What we’re looking forPeople with previous customer service background, preferably within the insurance sector.Essential experience / qualifications * Experienced customer facing service role

• Experience in the insurance sector with a customer facing service role, client management, underwriting practices and quoting.

Bonus experience / qualifications * Cert CII qualification or equivalent through working experience.

• Ability to advise businesses, recommend and issue suitable cover.
• Experience across multiple insurance product types and lines.
• Experience or interest in cycling.

Personal attributes

• Well organised, efficient whilst maintaining excellent accuracy to detail.
• Flexible with a developmental approach.
• Ability to work in a team and also on own initiative.
• Ability to think laterally and solve problems.
• Ability to demonstrate attention to detail and work accurately.
• Ability to be mobile within the UK for the purpose of business travel including meetings and networking events.

What we offerFirst of all, we offer a work environment based on trust, responsibility and flexibility. Wellbeing is important to us which is why our package offers benefits as well as competitive remuneration;

• Full-time 38 hours per week
• Annual salary of £30,000
• Company share options scheme
• Bi-annual Bikfest gatherings in the UK and Europe to build connections over adventures with the full team, and work on strategy and team-related topics
• Your onboarding will take place over a week and may require some travel to either one of our office spaces or an alternative suitable location.

Bikes + Health

• The best discount on a Bikmo insurance policy to protect you and your bikes.
• You can benefit from our trade account discounts to get kitted out with the best bikes and kit.
• Daily virtual yoga and strength HIIT sessions.
• Bike leasing / Cycle to Work Scheme.

Wellbeing

• Life Insurance.
• Mental Health, Neurodiversity & Wellbeing support.
• Ride days for when you need to get away from your desk and enjoy the trails.
• Volunteering days to support other organisations doing great things.
• Our benefits also cover a wide range of great time off policies to provide you that peace of mind that we will support you should you need it.

EqualityDon’t feel like you’re matching 100% of the criteria? We welcome applicants who can meet the core requirements, even if you don’t think you tick all of the boxes. We actively encourage applications from diverse backgrounds and under-represented groups within the cycling and insurance industry.Bikmo is an equal opportunities employer, this means we recruit, develop and compensate regardless of differences. We value diversity. Everybody is unique and this should be celebrated. We want Bikmo to be a place where people feel comfortable bringing their whole selves to work. Application ProcessTo continue the conversation just click the, Find out more, button and attach a short cover letter + your CV + answers to the key questions. As we are an international team, please submit your application and CV in English.
We love to hear how your own values and experiences align with the role. In addition, it would be great to see an example of your previous work.We are looking to hire for this role as soon as possible, so interviews will be on a rolling basis.If you require any reasonable adjustments to be made to support you through our recruitment process please get in touch.Your right to work legally and compliantly in any country depends on your Immigration status. Therefore a condition of this recruitment process is that you can prove your ‘right to work’ with the recognised documentation to Bikmo Ltd/GmbH, in the relevant country this role is based. RememberBy applying for this role you are giving Bikmo consent to use the information you provide to process your job application in accordance with GDPR/DSVGO regulations.

Expected salary

£30000 per year

Location

England

Job date

Sat, 10 May 2025 05:01:03 GMT

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