Collections Customer Operations Manager

Job title:

Collections Customer Operations Manager

Company

Royal Mail

Job description

Job reference number 321392
Collections Customer Operations Manager – Exeter and East Devon – MCO00
Salary Min: £44,551 Mid: £49,006 Max: £52,346
Full time, Permanent 41 Hours a week.
Exeter Mail Centre – Flexibility and travel is required for this role covering the Exeter and East Devon area.For a full job description, please click on the following link:ABOUT USWe believe great things are possible and we help make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.THE ROLEFull accountability for the Collections operation, you’ll lead and inspire a team of front-line colleagues to efficiently collect items from small to medium outlets and deliver an excellent quality of service as you interact with customers from all walks of life.Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to deliver performance improvement. This role is integral to making sure our collection operation runs as smoothly as possible. You’ll play a major part in the trust we build with customers.SHIFT PATTERN – Monday to Friday, Shifts will be either 11:00 – 19:00 or 12:00 – 20:00, Flexibility is required due to operational needs.WHAT YOU’LL GETWe’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.If you are successful in your application, please note that this is a national role and may affect your salary if you are currently performing a role in a Defined Area or Inner/Outer London pay area.ABOUT YOUThis is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, collaborate and you’re not afraid to do things differently and champion change, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

NEXT STEPSReady to apply? Then complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.If you are successful in your application, you be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, dependant on location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to role.Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.For more information on Royal Mail Group and our values please click here:Closing Date: Tuesday 28th January . Please note, this advert may close early if the appropriate number of applications has been reached.For guidance on writing a great CV and how to prepare and conduct yourself at interview there are two online courses available on SuccessFactors called ‘CV Guidance’ and ‘Interview Skills’.As part of the online application process you will be asked to confirm that you meet the minimum eligibility criteria. Before completing your application, you should read the criteria below in order to check that it is appropriate for you to apply.Details of the internal application eligibility criteria can be foundTerms of appointment are detailed within the advert and voluntary transfer terms will apply (unless stated otherwise).

Expected salary

Location

Exeter

Job date

Thu, 16 Jan 2025 05:23:06 GMT

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