Client Support Coordinator

Job title:

Client Support Coordinator

Company

Cox Automotive

Job description

The RoleJob Purpose:
The role holder will be responsible for facilitating and coordinating all new customers accounts, managing all new customer enquiries and assisting in setting up of accounts; offering outstanding customer support to aid with the smooth running of the business whilst following the companies’ policies and procedures. The role holder will also be instrumental in providing customer support and promoting the Movex platform to new customers with a view to generating more business interest.Key Accountabilities:

• Deal with all new customer enquiries and assisting in setting up accounts

• Provide customers with MI reporting

• Prepare volume/issue data analysis when required

• Provide information regarding different payment methods.

• Provide support to customers having any registration or payment issues.

• Take personal responsibility for putting the customer first and providing a relentless and excellent customer service and experience.

• Identify new ways of working to support the business in working cross functionally.

• Assist with complaints relating to customers

• Perform any other related duties as assigned to meet the needs of the business and support overall operational success

Decision Making:

• Allocate credit based on Experian scores

• Set up new accounts with correct configuration in agreed SLA

• Ensure accounts are correctly grouped for reporting purposes

• Work within agreed timetable for completing customer reports

• Maintain excellent attention to detail

Skills & Experience Required:

• Excellent communication and customer service skills

• Excellent IT skills in Excel and word with the ability to analyse data

• Ability to handle stressful situations with perseverance and professionalism

• Be resourceful and self-confident

• Experience of working to deadlines and have effective time management skills.

• Enthusiasm, flexibility and team-working skills.

• Strong problem-solving skills

STRICTLY NO AGENCIES PLEASEWe work with a carefully selected set of recruitment agencies and we’re not looking to add to our PSL.We do not accept unsolicited agency CV’s sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV’s.#INDARWho we areCox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.

The BenefitsTestimonialsAneliese Platts
Senior Designer “The people that work here are what sets Cox Automotive apart. We genuinely work as a team, and I feel the same level of support everywhere in the business. Working here is like a family away from home, but most importantly we have fun whilst doing it!”Ann Fairbanks
Executive PA & Business Support “I wouldn’t be where I am today without Cox Automotive. The company has real culture of learning, pushing the boundaries and making YOU better. It’s all built on strong values that are more than just words, they’re acted on every single day.”Gemma Hepple
National Operations Manager “In my nine years here, Cox Automotive has allowed me to learn, grow and hone my skills. There’s a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a ‘man’s’ role.”

Expected salary

£26600 per year

Location

England

Job date

Fri, 04 Apr 2025 06:31:03 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.