Client Success Specialist

Job title:

Client Success Specialist

Company

Care ADHD

Job description

Role: Client Success SpecialistSalary: £28k-£34kLocation: Fully Remote (however, please note that this role is currently open to UK based candidates only)Type: Full timeJoin Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible HealthcareAt CARE ADHD, we’re revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our ‘fail fast’ ethos. With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation.Why Work With Us?As CARE ADHD continues to grow, we’re searching for a talented and motivated Client Success Specialist to become an integral part of our team. In this role, you’ll provide vital support to private clients and NHS patients, helping them navigate their ADHD journey with care and compassion.CARE ADHD is scaling rapidly, creating exciting opportunities for career growth and development. We’re a passionate team of changemakers, committed to a culture built on transparency, support, and continuous growth. We are solution seekers, and we work hard to safeguard the respectful and supportive culture that makes CARE a great place to grow and thrive.If you’re ready to contribute to a mission that transforms ADHD care, we want to hear from you!What You’ll Be DoingAs a Client Success Specialist, your role will involve:

• Becoming the primary point of contact for clients, handling queries via email and phone.

• Guiding clients through the ADHD assessment process while managing and resolving any technical challenges they may face as they navigate our client portal or mobile app.

• Working closely with our Client Success, Clinical, and Governance teams to ensure smooth, efficient, and empathetic client experiences.

• Contributing to our internal knowledge base and ensuring our client education materials are always up to date.

• Using tools like Pabau, DrDoctor, EMIS, Front, Aircall, Trello, Excel, Sharepoint, and MS Teams to efficiently manage client communications and resolve any issues.

• Supporting the collection and processing of client data in collaboration with our Governance and Performance team.

You’ll start by getting familiar with our systems and learning more about ADHD and how our services work. Your experience in remote customer support will help you quickly adapt to our processes and start making an impact. You’ll soon become a vital member of our team, advocating for our customers and ensuring their voices are heard and represented within the company.Please note: this role will involve providing client support via our phone line as well as emails. You’ll need to be comfortable and confident in handling a diverse range of enquiries across both of these communication channels.RequirementsWhat We’re Looking ForTo thrive in this role, you’ll need:

• 2+ years of experience in remote customer support, with a proven ability to master new software and tools.

• Excellent problem-solving skills with the ability to be resourceful and work independently.

• Strong empathy and communication skills, ensuring clients receive patient and understanding support.

• To be comfortable in handling a variety of client enquiries through various channels eg: phone and email.

• Experience collaborating with cross-functional teams to ensure smooth communication and accurate data processing.

• The ability to prioritise tasks and manage time efficiently in a fast-paced, fully remote environment.

• Confidence in handling multiple client requests simultaneously, while maintaining a high standard of support.

• A proactive attitude with strong attention to detail and the ability to escalate issues when necessary.

It’s a great bonus if you have:

• Experience with electronic patient record (EPR) systems. Eg:, EMIS

• Knowledge of healthcare terminology and practices.

• Experience working in a high-growth start-up.

BenefitsWhat You Can Expect from Us

• Competitive salary of £28k-£34k, depending on experience

• A fully remote position with the opportunity to join in-person events and meet-ups throughout the year. Please note this role is only open to UK residents with eligibility to work in the UK.

• 30 days holiday (includes UK public holidays)

• A paid day off on your birthday

• Office equipment when you join

• Pension contribution

• Be part of one of the UK’s most ambitious HealthTech start-ups

Our Hiring ProcessWe aim to make our hiring process as streamlined as possible. Shortlisted candidates will be asked to complete a brief online assessment, followed by a 45-minute interview with Kat, our Head of Customer Experience.In your cover letter, please include the phrase ‘Innovative healthcare transformation’ at the very beginning. This helps us know you’ve taken the time to read the full job description and follow the instructions. It’s a small detail that makes a big difference, so please make sure it’s included to ensure your application is considered.Apply with ConfidenceStudies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply!At CARE ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.

Expected salary

£28000 – 34000 per year

Location

United Kingdom

Job date

Thu, 16 Jan 2025 23:24:11 GMT

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