Client Care Specialist

Job title:

Client Care Specialist

Company

VCA Animal Hospitals

Job description

Who we are hiringVCA Canada Feltham Animal Hospital is hiring a full-time Client Care Specialist. If you excel at customer service, have a passion for client care, and a love for animals, we are excited to welcome you to our team!What is your roleThe role of the Client Care Specialist (CCS) is to strengthen the client, animal, veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital! You are the first point of contact and have the ability to leave a lasting impression building trust and loyalty with our clients. Your responsibility is to enhance the client’s experience by coordinating between the clients and members of the medical team. Your primary goal is to ensure the clients and their pets feel welcomed, expertly cared for and appreciated.Do you have what it takes?

• Experience with administrative duties
• Prior knowledge/or ability to learn medical terminology and VCA Woofware
• Exceptional client service skills
• Empathy, compassion and nurturing attitude when providing care to clients and patients
• Ability to remain calm and efficient in stressful situations
• Initiative in carrying out assignments independently
• Previous veterinary experience or certificate
• Attention to detail with above average time management skills

What you have to gain

• Great access to internal and external continuous learning opportunities
• Opportunity to participate in our annual VCA conferences and industry leading customer service training through VCA’s Client Experience Program
• Development and recognition for high performing team members
• Competitive wages, pet and veterinary discounts, paid wellness days and group benefits

Come join us!For more information on who we are, what we do, Paw It Forward and opportunities with VCA, please visit us online at orVCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know.If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Expected salary

Location

Victoria, BC

Job date

Tue, 08 Apr 2025 22:30:13 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.