Clean Energy Manager Building Electrification Integration

Overview

Con Edison, a multibillion-dollar energy utility, is leading the clean energy transition in New York City and Westchester County. We are investing hundreds of millions of dollars annually to increase adoption of energy efficiency and clean electrified heating technologies, integrate distributed resources into our electric and gas systems, and support electric vehicle charging infrastructure across our customers. Over the next 5 years, we plan to invest over $600 million to incentivize customers to adopt clean, electrified heating technologies, like air-source and ground-source heat pumps.

The Building Electrification Integration Manager will lead efforts to improve customer experience and accelerate service upgrades for these customers. Specifically, the Building Electrification Integration Manager will:

(1) ensure all customers (from single-family homes to large commercial buildings) receive a service-capacity site assessment before participating in the Companys incentive programs, and

(2) facilitate and accelerate any electrical service upgrades required to enable heat pumps.

They will accomplish this by building relationships with a broad range of teams across the Company; identifying and proposing process improvements to reduce timelines from customer project initiation to completion; leading implementation of change initiatives by partnering with Electric Operations, Engineering, and Construction teams; and establishing actionable reporting metrics to track progress. The right candidate will be skilled at building relationships with diverse stakeholders, managing and analyzing data, communicating a vision, and motivating change.

This is a great role to learn about the clean energy transition and is at the interface between traditional utility processes and a changing energy landscape.

Responsibilities

Core Responsibilities

• Analyze database of heat pump projects and end-to-end service upgrade process to proactively identify ways to accelerate upgrade timelines while improving customer experiences.
• Lead implementation and documentation of identified process improvements and drive continual process optimization.
• Build relationships and establish regular communication with key internal teams (e.g. Customer Clean Energy Program Delivery, Energy Services, Customer Engineering, Construction Management, and others) in order to resolve project-specific issues and implement process improvements.
• Collaborate with digital teams to improve data quality and data management and provide business oversight of IT-related improvements.
• Educate internal stakeholders and third-party vendors on both heat pumps and technical service-upgrade topics.
• Create and deploy support tools for project developers, heat pump installers, and electricians to navigate the service upgrade process, engage with developers on technical service upgrade topics, and advise on specific projects to achieve a positive and seamless customer experience.
• Track, forecast, and report on progress, including preparing reports for senior leadership.
• Participate and work effectively in cross-functional teams responsible for department initiatives that may arise from time to time.
• Manage staff augmentation contractors to support with data-related tasks and project management.
• Perform other related tasks and assignments as required.
• Ensure that safe work practices are followed, and the environment is fully protected in accordance with Company policy and governmental regulations.

Qualifications

Required education/Experience

• Bachelor’s Degree and Five years of work experience experience including 2 years energy, utility, or other relevant business work experience.

Relevant Work Experience

• Experience organizing cross-disciplinary teams to achieve a shared goal and motivating individuals without direct lines of accountability. Preferred
• Demonstrated experience identifying, achieving buy-in, and implementing process improvements. Preferred
• Ability to build positive relationships with colleagues who have a diverse set of experiences and approaches in order to drive business results. Preferred
• Proven success managing and analyzing complex datasets in Excel. Preferred
• Proven success communicating complex topics with diverse stakeholders via email, slide decks, and verbal presentation. Preferred
• Demonstrated agility and flexibility to deal with ambiguity and comfortable working in a dynamic and fast-paced environment. Preferred
• Technical understanding of Con Edisons electric system. Preferred
• Experience with or knowledge of utility new business and service upgrade processes. Preferred
• Demonstrated ability to manage complex or technical customer issues in a thorough and professional manner. Preferred
• Demonstrated knowledge of heat pump and/or other HVAC technologies. Preferred
• Demonstrated experience interfacing with customers, contractors, and/or electricians. Preferred
• Project management experience at a utility in electric operations or engineering. Preferred
• Demonstrated knowledge of our Customer Clean Energy Programs and Clean Energy Commitment. Preferred

Licenses and Certifications

• Driver’s License Required

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law. Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans. To learn about your equal employment opportunity protections as part of the Application process please visit http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf