Central Operations Lead

Job title:

Central Operations Lead

Company

Joko

Job description

We help consumers shop smarter. Our ambition? Revolutionize shopping for the next generation of consumers, powered by technology, data, and AI. We empower millions of people to find what they need, make informed purchasing decisions, and save money – effortlessly.Joko is a tech company founded in Paris. Our team of over 50 talents is international and spread across offices in Paris, Barcelona and New York, or working remotely.As a certified B Corporation, we are committed to making a difference in the lives of the communities we serve, including the 4 million consumers already using Joko to save money every day at over 7,000 merchants.Over the years, we have quickly expanded our value proposition to enable consumers to make smarter shopping decisions through many features: cash back, buy now and pay later, automatic coupons, price drop alerts, carbon footprint tracking, and more. Today, we are dedicating significant resources to developing an AI-powered assistant that helps users find the right product based on their criteria for price, quality, or environmental impact from the global e-commerce catalog.After reaching profitability in our core market, we are now expanding internationally with a primary focus on the US.It’s still day 1; come build the future of shopping with us!This position is remote-friendly.🏭 Our Central OperationsWithout us, Joko stops running 😅! Our mission is to operate all manual tasks required for Joko to operate in a cost-efficient, scalable, and repeatable manner. We therefore enable all other teams to focus on their core missions.🎯 What you will doAs Central Operations Lead, you will own the performance and evolution of a team that supports the entire company. Reporting to Selin, our VP Operations, and working hand-in-hand with department leads, you will build the foundation that enables Joko to scale smoothly and efficiently.Your mission:Grow and lead the Central Operations team, including directly managing an Operations Manager and defining the roadmap for your scope.Build and own strong relationships with our outsourcing partners, motivating and challenging them to deliver top performance across a wide network of agents.Act as a trusted partner to internal stakeholders, ensuring they receive timely, high-quality operational support and visibility.Rethink and redesign the way we work by simplifying processes and reducing manual workloads, always with scalability and efficiency in mind.Oversee key operational pillars such as auditing, training, knowledge management, and workforce planning, setting the bar for operational excellence.Launch a lean, automation-driven system to manage small accounts at scale, combining smart tooling with high-quality execution from external agents.Collaborate with Business Operations Engineers and Data teams to define the right tools and roll out impactful solutions across the company.👀 Who we’re looking forExperience: You have at least 4+ of experience in challenging environments (Consulting, Start-ups, Operations heavy businesses…)Structured: You are structured and data-driven and know how to do project management and break down large problems into actionable items.Management: You have led teams directly and indirectly, and you know how to align and influence senior stakeholders.AI Enthusiast: You’re excited by the possibilities of AI and generative technologies, and eager to explore how they can reshape operations.Doer: You thrive in execution. You set high standards, push boundaries, and always look for a better way.Operation mindset: You have a passion for Operational excellence and take pride in delivering ever-better results.Languages: You are fluent in English, both written and spoken.💎 Our perksWe believe that flexibility and trust are important parts of a company. Our work environment reflects this thanks to:

Flexible remote: If you live in Paris, you can work from our office or from your place with no constraints. If you live elsewhere, you can get access to a coworking space.Work from anywhere: Do you want to travel to Italy for a month and work from there? For up to 3 months a year, you may work from most countries in the world (for full-time employees).On top of that, we offer many perks such as:a budget for remote work equipmenta ClassPass subscription for you to stay in shape wherever you arepremium health insurance (Alan Blue in France)a Swile card for your meals, if you are based in Francefrequent team events and in-person gatherings every quarter!and so much more, see ⏪🤝 Our hiring process20-min call with the Hiring Manager45-min personality interview with two team membersA case study followed by a 45-min debrief with team members45-min Founders interviewReference callsYou might also be invited to meet other team members at the office for a coffee or a drink!Envie d’en savoir plus ?Meet Luisa, Head of Brand and CommunicationMeet Quentin, COODécouvrez l’entrepriseExplorez la vitrine de l’entreprise ou suivez-la pour savoir si elle vous correspond vraiment !Ils sont sociablesL’entrepriseApplication mobile, Intelligence artificielle / Machine Learning, FinTech / InsurTech60 collaborateursCréée en 201848%52%Qui sont-ils ?We help consumers shop smarter. Our ambition is to revolutionize the way people shop, empowering them to find what they need, make informed purchasing decisions, and save money.Joko is a tech company founded in Paris. Our team of over 50 talents is international and spread across offices in Paris, Barcelona and New York, or working remotely.As a certified B Corporation, we are committed to making a difference in the lives of the communities we serve, including the 4 million consumers already using Joko to save money every day at over 7,000 merchants.Over the years, we have quickly expanded our value proposition to enable consumers to make smarter shopping decisions through many features: cash back, buy now and pay later, automatic coupons, price drop alerts, carbon footprint tracking, and more. Today, we are dedicating significant resources to developing an AI-powered assistant that helps users find the right product based on their criteria for price, quality, or environmental impact from the global e-commerce catalog.After reaching profitability in our core market, we are now expanding internationally with a primary focus on the US.It’s still day 1; come build the future of shopping with us!EngagementsB CorpLe lieu de travailBureaux et télétravailVous souhaitez en savoir plus sur les bureaux et la politique de télétravail ? C’est par ici !D’autres offres vous correspondent !Ces entreprises recrutent aussi au poste de “Management Consulting”.DeliverooParisCDIil y a 5 joursPicnicParisCDIil y a 7 joursWidilo by AFILIZAParisCDITélétravail fréquent40K à 50K €il y a 8 joursUberParisCDIil y a 17 joursWecasaParisCDITélétravail fréquent53K à 60K €il y a 19 joursEdenred FranceMontrougeCDITélétravail fréquentil y a 21 joursSauvegarderA proposNous rencontrerLa newsletter qui fait le tafUne fois par semaine, des histoires, des jobs et des conseils dans votre boite mail.Je m’abonneVous pouvez vous désabonner à tout moment. On n’est pas susceptibles, promis. Pour en savoir plus sur notre politique de protection des données,

Expected salary

Location

Paris

Job date

Fri, 09 May 2025 05:52:38 GMT

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