John Lewis Partnership
Job title:
CDH Technician
Company
John Lewis Partnership
Job description
Posting End Date: November 26, 2024Join John Lewis or Waitrose todayIf you’ve ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you’ll know there’s something unique about us.That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we’re the success we are. They’re our secret sauce; the opportunity for us to differentiate.Job Summary: To provide a lead in the delivery of excellent customer service by driving a company supplied vehicle to deliver, assemble and install products in customers’ premises in line with the planned route.Job Description:At a glanceRole Title: CDH TechnicianPosition: This position is a permanentHours of Work: Full Time, 41 per week, working either an AM or PM shift-AM shift available – 6 am to 5 pm working 4 days out of 6 (Monday-Saturday). The AM shift includes working 3 in 5 Saturdays.-PM shift available – 10.30 am to 9.30 pm working 4 days out of 6 (Monday- Saturday). The PM shift includes working 2 in 5 Saturdays. Please note when working a Saturday the PM shift hours are 7 am until 6 pm.The PM shift for this role attracts a shift premium of 3.1% MonthlyLocation: Magna Park (CDH)Salary: The starting rate for this position is £32,043.96, AnnualPlease note: due to the nature of this role, we require all applicants to be over 18 to applyAbout the RoleAs our Technician, you will be the face of the John Lewis & Partners brand. As a member of our Customer Delivery Team, you will complete installation/assembly services in our customers’ homes whilst adhering to legislation and Partnership policies. You will also mentor and coach colleagues of varying abilities to achieve their personal development goals and the business secure its strategic aims, showing particular support for those who aspire to become Customer delivery installers.What will you be doing?Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded/checked your route you will then undertake your deliveries and collections for the day alongside your colleague.Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival, you will deliver the customer’s goods to their room of choice and undertake any services that have been booked. These may include completing Wall Mount TV Installation, Integrated Appliances or Hard Wired Appliances. Please note this role involves heavy lifting.Our Customer Delivery Hub Technicians will demonstrate an enthusiasm for delivering high standards in customer experience, safe and efficient driving and be motivated to carry out their role following legal and best practice requirements. You will have the technical competence and a desire to develop performance for yourself, colleagues and the business.You will act as an ambassador for the John Lewis brand, they are focused on delivering and surpassing the exemplary service expected of us. You will accurately adhere to the business systems and processes to minimise costs.Required essential experience skills and qualifications:UK C1 LicensePrevious experience driving a 7.5-tonne vehicle.Previous experience in a customer-facing roleGood communication skills, both over the phone and face-to-faceAble to cope with the physical requirements of the role (you will spend a lot of time delivering large two-man items such as sofas, white goods, sports equipment, furniture, beds, mattresses etc…)Please see the full details and the key accountabilities about the role in the Job Outline attached below. For internal partners only – Please view the job outline here using your internal email address:Benefits of the Partnership and the RoleFull – time working holiday entitlement 18 days holiday, plus public and bank holidays (this is prorated for part-time hours).Excellent well-being and flexible working and our equal parenthood leave PolicyDefined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or notYou’ll get a Partnership discount in-store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.We’re proud of our exclusive hotels based in some of Britain’s most stunning areas and once you’ve been with us for three months, you’re welcome to explore themFree Onsite ParkingSubsidised mealDriver CPC refreshment training provided in houseTo learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit –Next StepsThe application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under “Internal application process”).We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.You’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you.For internal use only:#LI-JLPGR#LI-JLPJL#LI-JLPWTRPay: £29,800.00 – £37,800.00 AnnualScheduled Weekly hours: 41Worker Type: Permanent PartnerJob Level: Partnership Level 9Hours of Work: Varied hours of full time work (41 hours per week) across a 4 day working week including 3 in 5 Saturdays.At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you’re at your best when you’re free to be yourself.Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It’s why we’ve set our own aim to become the UK’s most inclusive business – for our Partners (employees) and our customers.We firmly believe that our future success lies in diversity of thought from all Partners and it’s integral in our mission to build a happier world. 🌍 💚We welcome applications from everyone interested in working for us. And, once you’re a Partner, your differences will make all the difference.Find out more about D&I in the Partnership .We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.https://embed.wirewax.com/8060083
Expected salary
£29800 – 37800 per year
Location
United Kingdom
Job date
Fri, 15 Nov 2024 05:00:51 GMT
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