Call Centre Agent – Remote

Job title:

Call Centre Agent – Remote

Company

MaRayTech Consulting Ltd.

Job description

We are MaRayTech Consulting Ltd., an IT services provider with a focus on the financial sector that primarily serves insurance companies, banks, and FinTechs.
We are looking to recruit several Call Centre Agent to join a friendly team within a well-established company. We are seeking motivated & driven candidates who want to learn new skills and gain new experiences to progress within their career.What you’ll be doing as a Call Centre Agent:– Answer inbound calls with a volume of 40 to 50 per day.
– Write detailed notes during and after each conversation.
– Take ownership of issues and see them through to resolution
– Escalate and refer complex matters accordingly.
– Communicate in an open and honest way.
– Understand that customers have different needs, and some are vulnerable.
– Pay attention and ensure that all requests are acted upon, and all details are accurately recorded.
– Be open to feedback and act on it to continuously improve.
– Be willing to attend and participate in any training that is offered to you, to include up skills, external training, and regulatory training.
– Participate in team huddles.To join us, you’ll need:– Enthusiasm, passion, and dedication
– Resilience and adaptability to change.
– Strong communication skills
– A desire to help each customer in the most compassionate way.
– The ability to motivate yourself to achieve your goals every day.
– Ideally you would have a customer service experience and. If your background is in sales, retail or any kind of customer facing role then you could be the one we’re looking for!

What We Offer:– 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
– Access to healthcare, including dental, eyecare, health screenings, and therapies.
– Life assurance and confidential counselling helplines.
– Enhanced pension scheme.
– Opportunities for training and personal development.
– Remote working.Powered by JazzHR

Expected salary

Location

Canada

Job date

Fri, 28 Feb 2025 23:12:12 GMT

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