Call center agent specialized in customer service

Job title:

Call center agent specialized in customer service

Company

American Iron & Metal

Job description

Company DescriptionWhat we offer:

• Salary of $18.00/Hr + commissions;
• Eligible for paid vacation upon hiring; **
• AIM tuition assistance grants;
• Full group insurance plan;
• Virtual Doctor (24/7 access to a doctor);
• Group RRSP with matching employer contribution;
• Employee Assistance Program (EAP);
• Referral program;
• A pleasant and friendly work environment;
• Company-organized events throughout the year (barbecue, Christmas party, etc.);
• Exceptional opportunities for advancement;
• Employee discounts on parts at any Kenny site;
• Central location, close to many services;
• Easily accessible by public transport;
• Free on-site parking;
• Free coffee on site.

** Vacation quota is prorated according to the period of activity in the year.Job DescriptionSalary starting at $18/Hour
Permanent full-time position
Schedule: 40 hours per week from Monday to Sunday between 8:00 am to 5:00 pm
Location : 3080 Boul. le Carrefour, Laval, QC H7T 2R5, Canada
WORK ON-SITE ONLYWe are looking for a Customer Service Representative for Kenny U-Pull’s Call Center, located in front of the Carrefour Laval in Laval, Quebec. Reporting to the Call Center Supervisor, you will play the crucial role of ambassador for our trademark, and you will be responsible to create, for every client you will interact with, an outstanding personalized experience. More specifically, your daily tasks will be:

• Answering calls and general inquiries of clients who would like to have information on our stocks, prices and mode of operation;
• Taking the time to understand the specific needs of each client and propose personalized solutions;
• Inform the clients on our various products (batteries, tires, etc.) and services;
• Guide the clients in the utilization of our website;
• Promote in-person visits to our several branches;
• Register the clients to our personalized email system « Alert-Me »;
• Any other task related to the role.

Qualifications

• Functional Bilingualism (required to answer the French and English calls coming from everywhere in Canada)
• A year of experience in customer service
• Excellent interpersonal communication
• Feel Comfortable working in a high pace environment
• Interest in the automotive industry

Additional InformationAt Kenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come. Since 2008, we have recycled over 1 million vehicles and counting!Kenny U-Pull is a division of American Iron & Metal (AIM), a recognized global leader in the metal recycling industry, with more than 125 site locations, 4000 employees worldwide and over 3.5 billion dollars in yearly sales.

Expected salary

$18 per hour

Location

Laval, QC

Job date

Thu, 23 Jan 2025 04:19:48 GMT

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