Jones Lang LaSalle
Job title:
C- Suite Operations Lead
Company
Jones Lang LaSalle
Job description
JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.C- Suite Operations LeadOur C- Suite Operations Lead will be based from our clients Head Office and will be responsible for providing a personalised service for the C-Suite executives and their guests. Ensuring the day to day facilities meet their needs and is providing them with the ability to function with no disruption.Working closely with the Workplace services team the individual will ensure safety, quality and customer service is of the highest calibre for our partner’s Senior Executives.The successful candidate will have worked in a similar environment for a minimum of 10 Years and have a proven track record of service quality and excellence management and delivery.Role and ResponsibilitiesProviding personalised service to the Senior Executives, their Assistants and their ClientsWorking with the Workplace Services (WPS) Team to meet the needs of the C-Suite and their guestsLiaison with client support teams (Security, Chauffeur, Events, IT/AV and others)The desire to identify opportunities for improvement and service developmentHaving a deep knowledge of all the office amenitiesEnsuring the standards of the services and facilities are at the highest levels for your areas of responsibilityIdentify opportunities for improvement and service development primarily withing the Host function and not limited to the head office location.Act as a source of aspiration in service excellence for colleagues and Host team members. Work with Site Leads for any feedback and improvements identified.Overseeing and supporting the hospitality function in managing small events and fine dining experiences on siteIf required to do so, provide external support to the Senior Executive and their Executive Assistants (EA’s), for booking services and managing eventsEnsure the quality of Hospitality Services are of the highest standards including, but not limited too event support, food and beverage services and the customer & client journeyBuild relationships with EA’s and the ExecutivesDevelop a watching brief of the Senior Executive meetings and ensure the WPS Team are advised and coordinate the response to those meetingsEnsure testing of environments where necessary, prior to meetingsDaily morning walks of the client space, make recommendations to the WPS team for improvementDeliver the professional greeting of clients and visitors, to the highest standardsDevelop strong communication and line reporting procedures to guide service implementation making improvements or changes where requiredOwnership and accountability of the successful operational delivery of the C-suite areasAssist with defining and embedding the service at the new London HQCore CompetenciesAdvanced customer relationship skillsThe ability to anticipate the executives needs and solving their problemsThe ability to communicate at all levelsPrevious experience in a similar role for a minimum of 10 yearsExcellent verbal and written communication skillsDiscretion is paramountStrong attention to detailPolite and friendly nature with excellent people management skillsAbility to operate with minimal input from senior management, exercise excellent judgement and decision making and be totally customer service driven#LI-JA1Location:On-site –London, GBRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page
I want to work for JLL.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .
Expected salary
Location
London
Job date
Sat, 03 May 2025 07:22:39 GMT
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