Business Systems Analyst

Job title:

Business Systems Analyst

Company

Cisco Systems

Job description

Meet the TeamCisco’s Workforce Productivity Applications (WPA) team operates under the Digital Workplace (DW) organization and delivers best in class productivity solutions by integrating cloud applications and services to provide Cisco employees with a fabulous digital workplace experience. We strive to enhance the employee experience by delivering the right mix of productivity solutions that make employees happy, simplify their experience, reduce the number of tools to choose from, and enable people to work seamlessly in a hybrid world.The Email@Cisco team, as part WPA, has an opening for a Business Systems Analyst to join our dedicated world-wide team. In line with WPA and DW’s overarching objectives, we aim to reduce employee friction by 50% and integrate AI into 50% of our operations. We plan to achieve this by enhancing self-service capabilities, eliminating manual tasks, and minimizing support cases and operational overhead.You will work with a remote, worldwide multi-functional team of design, operations and support engineers determined to deliver the highest level of systems design and support. You will collaborate with the Email@Cisco Leader and liaise closely with the Email@Cisco lead architect and Product Owner in addition to Workforce Productivity Application leadership.Your Impact

• You will play a key role in helping to implement email-based systems, applications, and services.
• You will establish connections and partnerships with other collaborative support groups across Cisco, to find ways to support and sustain Cisco employees.
• You will be collaborating closely with key partners including application owners, IT leadership, alliances, and Cisco product managers.
• You will be a team facilitator that helps guide discussions, ensures effective communication, and supports the team in achieving their goals by fostering collaboration and addressing any obstacles.
• Analyze business and technical problems to be solved with either self-service, automation or AI.
• Develop and maintain comprehensive documentation and presentations for email system configurations, policies, and procedures. Including:
• Performing technical analysis and writing technical documents and presentations.
• Refine operational documentation as changes in the environment are implemented.
• Present recommendations for optimization with leadership based upon industry, architectural and operational analysis.
• Update the Email@Cisco team SharePoint site with news articles and press releases pertaining to the email service, tactics, and strategies.
• Work in an Agile environment practicing industry standard processes and tooling to deliver work faster, which include the participation in team sprints, retrospective meetings, and key partner discussions.
• Work closely with the partners across Cisco IT and Cisco Business Units for ongoing implementation of email-based solutions. This will include:
• Understanding and analyzing business procedures, processes and policies and finding opportunities for improvement.
• Collecting, analyzing, and summarizing operating and engineering trends.
• Partnering with internal operational, architectural and security teams to understand inter dependencies.
• Liaise with the mergers and acquisitions teams to assess and document the needs for integrating email systems from newly acquired companies into Cisco’s network.
• Partner with the Email@Cisco engineering and operations teams and conduct analysis to understand opportunities for optimization of the email service.
• Liaise with internal support organizations to provide and regularly maintain training, support documentation and knowledge bases pertaining to email.
• Support the Email@Cisco engineering team with Service Readiness tasks such as providing timelines/roadmaps, engaging with legal and compliance partners, support organizations and removing the administrative burden away from engineers.
• Look to enhance your professional expertise by engaging in educational opportunities, staying current with industry publications, and being active in professional groups. Additionally, seek out training sessions to further your development.
• Maintain a safe and healthy work environment by following and enforcing standards and procedures and aligning with legal regulations.

Minimum Qualifications:

• At least 3 years of IT experience, specifically with email technologies an advantage.
• Demonstrable ability to conduct thorough technical analysis on a range of simple to complex issues, and effectively communicate findings through detailed documentation and presentations.
• Effective communication skills for interacting with clients through chat, email, and phone.
• Solid analytical and problem-solving abilities and adept at conducting research, testing configurations, solving problems, and possessing strong analytical and troubleshooting skills.
• Experience of working in an Agile setting, with Jira experience being an added advantage.

Preferred Qualifications:

• A proactive, highly motivated individual who takes the initiative without waiting for directions and can work independently without constant guidance.
• Proficiency in data visualization tools and applications, such as Microsoft Excel and PowerBI, to create insightful dashboards, reports, and presentations for data-driven storytelling.
• Familiarity with email messaging systems, services, and applications is preferred.
• Knowledge of analyzing Microsoft/Office 365, Microsoft Outlook across various platforms, and other related Microsoft products and technologies.
• Experience with desktop operating systems, including Windows and Mac.
• Familiarity with mobile platforms such as iOS and Android.
• Capable of creating and delivering presentations at a management or executive level.

#WeAreCisco#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.Our passion is connection-we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, cultivate belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!Message to applicants applying to work in the U.S. and/or Canada:When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate’s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Expected salary

Location

Feltham, Greater London

Job date

Fri, 28 Mar 2025 23:57:15 GMT

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