Business Reliability Analyst – Application

Job title:

Business Reliability Analyst – Application

Company

Vaco

Job description

About the CompanyOur client is the Financial Services subsidiary of a Global Automotive Corporation looking to hire a Business Reliability Analyst – ApplicationAbout OpportunityLooking for enterprise application support and they have all service desk and infra set up correctly. Current BSA supports various other applications and 10 to 20 % time they are dedicating for enterprise application support, problem resolution, troubleshooting. In order to free up their BSA from application support they decided to open a new role. 6 to 7 enterprise application on a regular basis and a total of 15 to 20 applications for around 250 to 300 users. They have L3 support groups with various vendors and this person will focus on specific setCustom applications are supported by vendorsSupporting: Salesforce, CPS (Credit processing systems), FileNet, Altera (front end application for FileNet)The four main areas of the role are:Focused on Access administrationTroubleshooting – Do initial analysis and Coordination with vendorsRegular maintenance – password rotationValidationAbout You3 to 5 years of total experience with enterprise application support

Understanding of API integrationWriting basic SQL queries – knowledge of databasesCustomer service approach – working with external vendors and internal stakeholdersUnderstanding of ITIL processes as they have ServiceNow ticketing systems.Bonus ItemsExperience working with financial institutions or banksSalary Range$90,000-100,000/yearHow to ApplyClick the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.When referencing this job, quote # 435721You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

Expected salary

$90000 – 100000 per year

Location

Markham, ON

Job date

Fri, 21 Feb 2025 03:34:28 GMT

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