Branch Manager

Job title:

Branch Manager

Company

Classet

Job description

Now Hiring: Branch Manager – Paladin Security!About the RoleWe’re seeking a seasoned and strategic Branch Manager to lead our Moncton operations. This is a dynamic leadership opportunity for someone passionate about driving performance, operational excellence, and cross-functional teamwork. You’ll be responsible for overseeing branch operations, managing teams, strengthening internal and client relationships, and executing business strategies with a data-driven mindset.Location: On Site — Moncton, New Brunswick, CanadaEmployment Type: Full-TimeWage Range: $85,000 – $100,000/yearLanguages Required: English and French (Bilingual)Key Responsibilities

• Oversee Daily Branch Operations:

Lead and supervise all aspects of branch performance, including staffing, scheduling, client service delivery, and compliance with operational protocols. * Team Leadership & Development:Manage, mentor, and coach a diverse team of supervisors and front-line staff. Set performance expectations, provide feedback, and support career development. * Operational & Financial Oversight:Monitor budgets, control costs, and ensure financial targets are met. Prepare reports and use data to identify trends, gaps, and opportunities for efficiency. * Client Relationship Management:Serve as the primary point of contact for key clients in the region. Build strong partnerships, resolve issues, and ensure service expectations are exceeded. * Strategic Planning & Execution:Develop and implement branch-level business plans aligned with company objectives. Oversee execution of long-term goals and cross-functional projects. * KPI & Performance Management:Track and analyze branch metrics (e.g., client satisfaction, staff performance, turnover) to guide decision-making and drive continuous improvement. * Cross-Functional Collaboration:Coordinate with departments such as HR, Finance, Sales, and Compliance to support operational needs and company-wide initiatives. * Regulatory & Safety Compliance:Ensure all operations meet provincial labor regulations, safety standards, and company policies. * Talent Acquisition & HR Support:Partner with People & Culture teams on recruitment, onboarding, employee relations, and workforce planning. * Regional Travel & Support:Support other branches and attend meetings or training sessions across New Brunswick as required.RequirementsMust-Have Qualifications

• Leadership: Proven ability to lead, coach, and empower diverse operational teams.
• Operations Oversight: Experience managing branch operations, staffing, financials, and client portfolios.
• Data-Driven: Strong analytical skills to interpret KPIs and improve processes.
• Strategic Thinking: Experienced in long-term planning and managing multi-departmental projects.
• Relationship Building: Skilled in both client and internal team relationship management.
• Cross-Functional Collaboration: Proven ability to partner with executive leadership and departments.
• HR Coordination: Comfortable managing employee relations and staffing needs with People & Culture teams.
• Sales Acumen: Experience leading or supporting service-based sales initiatives.
• Education: Post-secondary degree or diploma in Business, Management, Security Management, or a related field.
• License & Travel: Valid Class 5 driver’s license and willingness to travel within New Brunswick.
• Location: Must be based in Moncton, NB.
• Language: Bilingual in English and French.

Nice-to-Have (Bonus Points!)

• Prior experience in security services (e.g. 24/7 operations).
• Project Management Certification (e.g. PMP).
• Leadership Development or formal coaching certifications.
• Experience with inside/outside sales strategies in B2B or service environments.

Benefits

• Paid Time Off
• Health Care
• Dental
• Growth Opportunities

Apply TodayIf you’re a proven operational leader who thrives in a fast-paced, team-oriented environment — we want to hear from you! Join us and drive meaningful impact across New Brunswick.

Expected salary

$85000 – 100000 per year

Location

Moncton, NB

Job date

Fri, 20 Jun 2025 22:11:06 GMT

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