Blue Badge Officer

Job title:

Blue Badge Officer

Company

Surrey County Council

Job description

Details

• Reference: SCC/TP/288251/3119
• Positions: 1
• Salary: £26,777 per annum
• Category: Administration & Clerical
• Contract type: Permanent
• Working hours: 36 hours per week
• Posted on: 16 May 2025
• Closing date: 6 June 2025
• Directorate: Resources
• Location: Dakota, 11 De Havilland Drive, Brooklands, Surrey, KT13 OYP

DescriptionWe are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.This role has a starting salary of £26,777 per annum, based on a 36 hour working week.We are excited to be hiring a new Blue Badge Officer to join our fantastic Blue Badge Team within Customer Services. The team is based in Brooklands, Weybridge and we will expect you to work two days in the office and the rest working from home.This is an opportunity for you to use your excellent administration skills whilst helping disabled residents in Surrey. The Blue Badge team are a small but busy and professional team and in this role you will be assessing applications for disabled parking badges.Rewards and Benefits

• 26 days’ holiday (prorated for part time staff), rising to 28 days after 2 years’ service and 30 days after 5 years’ service
• Option to buy up to 5 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer’s leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days per year
• Learning and development hub where you can access a wealth of resources

About the RoleThe Blue Badge Team are a small professional team who as part of customer services, assess applications and issue blue badges according to national guidelines issued by the Department for Transport. The team is very busy and on a day to day basis we combine excellent IT skills, using a dedicated Customer Management System, with a strong customer focus in order to undertake this important role for Surrey residents.This role demands excellent communication skills both written and verbal, a friendly approach and the ability to deal sensitively and professionally with a wide range of people with a wide range of disabilities. Much of our communication with customers is online, but we can speak and meet with residents to inform and guide about the blue badge scheme.Shortlisting CriteriaTo be considered for shortlisting for this position, your application will clearly evidence the following:

• Evidence of being a well organised administrator.
• Flexibility to combine great IT skills with a good knowledge of databases, MS Teams, MS Word.
• Excellent communications and written skills.
• Ability to work under pressure to tight deadlines.

Application QuestionsTo apply, alongside your CV, you will be asked to answer the following questions: * Please describe a time when you had to manage multiple tasks simultaneously. How did you prioritise and organise these tasks to ensure everything was completed on time?

• Please describe your IT skills and provide an example of your experience and proficiency of using databases, case management systems and other IT systems (for example MS Teams, MS Word).
• Can you share an instance where you have used your communication skills (both verbal and written) to successfully achieve a positive outcome for customers. Who did you need to communicate with and what was the outcome? What communication skills did you use?
• Describe a situation where you had to deal with high volumes of work under tight deadlines. How did you manage the pressure, and how did you ensure the accuracy and quality of your work was not compromised?

Contact UsPlease contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.For an informal discussion please contact Sean Winter via email.The job advert closes at 23:59 on 06/06/2025 with interviews to follow.We look forward to receiving your application, please click on the apply online button below to submit.Local Government ReorganisationSurrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas.Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils.Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!Please see more information here:Our ValuesOur values are as important as our abilities and shape who we are as an organisation. Discover more about .Before submitting your application, we recommend you read the job description. Our also attached provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.Our CommitmentSurrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.Files to download

• Reviewed: 24 May 2025

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• © Surrey County Council 2025
• ID: 187280

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Expected salary

£26777 per year

Location

Brooklands, Dumfries and Galloway – Surrey

Job date

Sun, 25 May 2025 01:30:50 GMT

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