Bilingual Customer Support Expert
Sage
*Bilingual – French/English a must*This role has a specific remit to support Sage customers, this is achieved by delivering an exceptional customer service in an efficient and professional way, instilling confidence in our products and services. Technical support is truly that, you’ll develop an in-depth knowledge of the Sage portfolio, help customers understand their current Sage product (and ensure their best use of it) and from there gain an understanding of customers business needs, identifying ways in which additional Sage products will support their business and its development.*This is a hybrid role – 3 days per week onsite*Key Responsibilities • To take control of a call, deliver a structured solution with clear steps for our customers to follow that resolve queries on first contact
Must have:
Preferred:
Plenty of perks:
Who is Sage:
Life at Sage:
Our Values & Behaviors:The compensation will be determined by location, level, job-related knowledge, education, and experience. Certain provinces in Canada require job postings to include a reasonable estimate of the salary range applicable to the role.In those locations, the target salary range for new hires for this role is $50,000 to $60,000.In addition to base salary, employees will participate in either a bonus plan based on company and individual performance or a role-based commission plan. Our talent acquisition team will provide specific opportunities in our bonus or incentive programs to eligible candidates. The range listed is just one component of the Sage total compensation package.Function Customer OperationsCountry CanadaOffice Location VancouverWork Place type HybridAdvert Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:
Watch a video about our culture:We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at .
Learn more about DEI at Sage:
$50000 – 60000 per year
Vancouver, BC
Wed, 09 Jul 2025 07:00:05 GMT
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